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17th Jan 2019
Move over CRM, it’s time for customer engagement platforms. Jeremy Cox explores some of the trends that will support the shift from CRM to...
10th Jan 2019
New research suggests that online customer experience standards are stagnating, with performance in areas such as service and ease of...
15th Jan 2019
What can CRM statistics from last year reveal about the path that the CRM sector may take in the coming 12 months? 2018 proved to be a hit...
12th Dec 2018
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Could any of the recent high street retail failings have been avoided? John Lewis, House of Fraser and Poundworld are closing stores. Sir...