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1st Jul 2019
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The benefits of a CRM platform are fairly well understood. It allows organisations to grow revenue, improve customer service and retention...
For a CRM initiative to be successful and deliver the desired business outcomes, there are three key elements that need to have equal...
14th Feb 2019
80% of enterprises across all industries are struggling to make headway with their customer experience initiatives. So what is going wrong...
17th Jan 2019
Move over CRM, it’s time for customer engagement platforms. Jeremy Cox explores some of the trends that will support the shift from CRM to...
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