CRM

In advance of the Gartner Customer Experience & Technologies Summit in London on 24-25 May, we talk to Gartner’s global research...
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What metrics should you be using to measure the success of your customer relationship management programme? And which metrics will lead you...
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MyCustomer has pulled together the latest global review data to determine which CRM systems are rated the most user-friendly. User-...
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Before you consider implementing CRM, it’s important to know the principal costs. However, the baseline prices should only be the starting...