Choosing CRM in the Cloud: Out of site, not out of mindby
To retain ownership and responsibility for business information, brands must assess the data security, storage and management capabilities of a prospective Cloud-based CRM vendor.
A Cloud-based CRM solution is compelling, especially for the small business. But the vendor decision should be based on more than product features, functionality and cost. Relying on a third party to manage, store and secure critical commercial information is a big step. From the legal requirements of the Data Protection Act, to data security, back up and access, organisations need to consider a raft of essential requirements.