CRM outsourcers must move to support social mediaby
CRM outsourcers need to move quickly to embrace social media in order to develop new support streams that will help them diversify revenues away from traditional functions.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.