IBM’s Siebel defection signifies CRM changes beyond Oracle
When IBM ditched Siebel for SugarCRM, it was an "earthquake" in the CRM sector. So how is the landscape changing?
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.