IBM’s Siebel defection signifies CRM changes beyond Oracleby
When IBM ditched Siebel for SugarCRM, it was an "earthquake" in the CRM sector. So how is the landscape changing?
After two decades of experience working as a journalist and editor covering business and technology, including over 15 years as editor of MyCustomer, Neil now works as senior content manager at skills-based workforce management platform provider Spotted Zebra. ...