IBM’s Siebel defection signifies CRM changes beyond Oracle
When IBM ditched Siebel for SugarCRM, it was an "earthquake" in the CRM sector. So how is the landscape changing?
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.