Infographic: How is social media transforming CRM?

As Twitter, Facebook and other social channels have continued their virtual takeover of the marketing landscape, they've also reshaped the customer relationship management model. CRM solutions and processes have taken on some of the characteristics of social media, growing increasingly interactive and dynamic. 

Take a look at this infographic from Fanhub to see just how social media is transforming CRM. (click to enlarge)