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Infographic: What does the future hold for CRM?

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22nd Aug 2017
Managing editor MyCustomer.com
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Customer relationship management (CRM) refers to the practices, strategies and technologies used to manage and analyse customer interactions. 

Over the last decade, CRM technology has changed dramatically and become . So how could it change further in the coming years?

This infographic from GetApp looks at the key drivers for growth in the CRM software market between now and 2027. 

[Click to enlarge]

CRM infographic

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