Microsoft is to kick off a “set of rapid innovation” for Dynamics CRM with an update next month that the software giant says will “reimagine the way sales, customer service and marketing professionals work with CRM”.
The service update will introduce new role-specific user experiences to provide targeted guidance and suggestions to improve productivity, guiding sales and service professionals through pre-defined lead, opportunity and case management processes.
Other upgrades to the solution will include pre-defined best-practice sales and service business process definitions, deeper connection to Yammer and Skype to drive collaboration, Microsoft Office 2013 compatibility and cross-browser support.
Bob Stutz, corporate vice president, Microsoft Dynamics CRM, said: "This release, the first in a planned set of rapid innovation, puts us in a position to redefine user experiences for business professionals. We've reimagined the business process and infused new communication and collaboration capabilities powered by Skype and Yammer. We continue to help sales and customer service professionals drive new levels of productivity on the browser of their choice, and across a wide range of devices."
Other additions include displaying prospect and customer addresses won embedded Bing maps.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.