Oracle has launched a new Oracle Social Services Suite that includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10.
Oracle says that the Social Services Suite provides public sector organisations with a complete, open and integrated platform for eligibility and case management in order to simplify eligibility determination increase caseworker efficiency and improve programme effectiveness
Siebel CRM Public Sector 8.2, the second Siebel CRM update for the public sector in just over a year through the "Applications Unlimited" programme, includes new features for automated eligibility determination, benefits management, appeals, service providers and child welfare assessments.
The new release is designed to ensure clients quickly receive the correct entitlements through client self-service with automated eligibility determination across channels and includes the capability to re-determine eligibility and benefits automatically when there are changes in circumstances or policy rules.
Oracle says it now offers a Public Sector Application Integration Architecture Foundation Pack that includes Public Sector enterprise business objects support and integration between Siebel CRM Enterprise Case Management and Accounts Payable, Procurement and Tax. In Siebel CRM Public Sector 8.2, benefit eligibility is automated via integration with Oracle Policy Automation 10 to handle complex program rules and changes in circumstances.
Oracle's commitment to our social services customers is indisputable with the introduction of Oracle Social Services Suite and the latest innovations from Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10," said Anthony Lye, Senior Vice President of CRM, Oracle. "Social service agencies have not only many of the most complex jobs to perform with limited time and funding, but also some of the most important for our society, especially when children are involved. The technology advances Oracle provides will help these agencies increase their own efficiency and save costs, while helping to improve the outcome for their clients."
The new offering is an on premise offering which could make for some sales challenges for Oracle in the UK public sector after the election if the Digital Britain push from both Labour and Tories mandates Cloud-enabled solutions.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.