The eight step survival guide to buying/implementing CRM softwareby
Richard Boardman provides a step-by-step guide to avoiding the pitfalls of buying and implementing CRM software.
Richard Boardman is founder of Mareeba CRM Consulting (www.mareeba.co.uk).
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.