Infographic: Five ways online retailers are failing customers

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The top 100 online retailers aren't making the grade when it comes to digital experiences, according to Internet Retailer. 

Fewer than half of the top 100 online retailers have mastered even the most basic tenets of personalisation. 

This represents the biggest missed opportunity in ecommerce today, and one retailers need to capitalise on immediately. 

This infographic from Reflektion examines where online retailers are missing the mark. 

[Click to enlarge]

Ecommerce fail

About Neil Davey


Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.


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