Chatbots have become an increasingly prominent component of the online environment, providing valuable service assistance for customers.
But how can chatbots also help to make the online shopping journey quicker and easier?
The following infographic from Market Inspector examines how chatbots add value and what the future has in store.
[Click to enlarge]
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.