Chatbots have become an increasingly prominent component of the online environment, providing valuable service assistance for customers.
But how can chatbots also help to make the online shopping journey quicker and easier?
The following infographic from Market Inspector examines how chatbots add value and what the future has in store.
[Click to enlarge]
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Neil Davey was previously the editor of MyCustomer from 2007 until May 2023. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management.
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