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Infographic: The next generation of customer experience

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21st Jul 2014
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Customer experience innovation is now a game changer in the rapidly growing ecommerce industry. The three big trends underway - generation Y, chat and social media and corporate culture - will largely impact ecommerce customer service in the coming years. 

This infographic from Telus International looks at these trends and discusses some of the best ways for businesses to react to them. 

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