One-click purchasing the key to successful retail apps?by
It’s become the perpetual question of the mobile age - how do you create an app for your business that’s engaging enough to warrant downloading, using and keeping?
In retail, Kantar Retail and App Annie’s ‘Top Retailers & The App Economy in the UK’ report suggests the best mobile apps are those that offer ease of use over any other functionality, with one-click purchasing features proving most popular among those apps ranked highest.
Both also offer Click and Collect, which the report states became the top trend for retail apps in 2014, with 60% of retailers now offering the service.
“It is clear that apps are no longer a ‘nice-to-have’ for retailers in the UK, they are instead a vital part of effective sales, customer engagement and brand loyalty strategies,” explains Steve Mader, director of digital insights for Kantar Retail.
“Multichannel retailers that can manifest their brand equity across both physical and virtual points of shopper interaction are poised to capture higher share of mind and loyalty; a necessity when faced with fast-growing competitors.”
Apps from certain retailers, including John Lewis and Topshop, follow Aldi and Lidl’s lead in offering no in-app shopping options whatsoever; but have gone further to enrich their customers’ in-store shopping experiences with features like unlockable content and barcode scanners for reviews and recommendations.
“The primary role of mobile apps in in-store shopping is to elevate the customer experience beyond what can simply be offered through physical stores and high streets,” says Olivier Bernard, VP of EMEAR at App Annie. “But, as technologies such as beacons and mobile payments develop further, we expect large retailers to go even further to provide an omnichannel experience that can’t be matched by online or mobile-only competitors.
In terms of app store distribution, all of the top retailers’ apps appeared on both iOS and Google Play, with iOS providing approximately 35% more downloads than Google Play in Q4 2014.
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.