Sales performance

Sales performance

Advice and insights about the latest developments influencing sales performance.

It’s time to answer this vital customer question

Sales culture
Blog

CX job vacancy of the week: inRiver

Customer success
Blog

When do B2B customers want to speak to salesmen?

Sales performance
Talking to B2B salesman

Why sales culture has to go beyond the sales team

Sales performance
Sales

Closing the sale is the only way to make money

Sales performance
Blog

3 key traits of the perfect human-digital blend

Sales performance
Robot

What should your sales team be measuring?

Sales performance
Measure

The 14 activities every salesperson must master

Sales performance
Sales skills

How the need to be liked impacts sales performance

Sales performance
Salesman thumbs up

7 ways sales & marketing can improve forecasting

Sales performance
Forecasting

How to build a better sales compensation plan

Sales performance
Zen sales money

Stats reveal the biggest obstacle to sales

Sales performance
Wall silo

How to marry data & storytelling for sales success

Sales performance
Most read
Subscribe to MyCustomer

Join our community of CX leaders

Be the first to receive the latest CX news, views and research, as well as exclusive invites to events and webinars.
Subscribe here

Trending

How to fast-track your transformation plans

A case study in transformation from the world's oldest printing press manufacturer, Koenig & Bauer...

Technology
Accelerate

Journey map or customer experience map?

Engagement
Tyres journey

How one CX team saved its company from crisis

Engagement
fireman crisis

Why customer emotion is more important than ever

Loyalty
Empathy emotion customer

What is CRM? The beginner's guide to CRM

CRM
CRM

How to adopt a more human-centric approach to CX

Loyalty
Hands globe

Stop selling, start helping to increase sales

Sales performance
Blog

How to establish/amplify your customer's value gap

Sales performance
Gap value

8 ways to be a more agile sales organisation

Sales performance
Agile selling

B2B sales: The peril of generic value propositions

Sales performance
Unique sales proposition

Where is your customer in the buying journey?

Sales performance
Footsteps

Trends 2018: Will video kill the telesales star?

Sales performance
Video sales

How to mitigate common errors in sales

Sales performance
Banana

Do salespeople have a higher EQ than the norm?

Sales performance
heart brain

Resources

Solving a problem like low employee engagement

A practical guide to delivering employee engagement initiatives for contact centre agents.

Report
Sponsored
Front cover

The language of NPS

Report
Sponsored
Cover New

The power of emotion in customer service

Ebook
Sponsored
Cover

Restructure contact centre tech for the CX era

Report
Sponsored
Cover

Embracing the Evolving World of Work

Report
Sponsored
Cover

What role does EI play in today's sales teams?

Sales performance
Brain

The 5 trends that shaped sales in 2017

Sales performance
Salesman

How to develop EQ in your sales team

Sales performance
heart brain

How salespeople with high EQ perform differently

Sales performance
Brain arrows

Sales proposals must emphasise pros AND cons

Sales performance
Thumbs

Why a cold calling ban could be a myopic move

Sales performance
Nuisance calls

Why your sales meetings are bad & how to fix them

Sales performance
Meeting

9 quick and easy learning hacks for sales teams

Sales performance
Learning hack

Sales objections v concerns: Spot the difference

Sales performance
Argument

7 ways to give salespeople more control over CX

Sales performance
Customer loyalty

How to find the customer's need beyond the need

Sales performance
Banana light

28 questions to ask in an account review meeting

Sales performance
Questions