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20th Dec 2019
Blog
CX job vacancy of the week: inRiver
By
Chris Ward
Editor
7th Nov 2018
When do B2B customers want to speak to salesmen?
12th Oct 2018
Why sales culture has to go beyond the sales team
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8th Oct 2018
Blog
Closing the sale is the only way to make money
By
Nicholas Watkis
Principal Consultant
17th Sep 2018
3 key traits of the perfect human-digital blend
Trending
Contact centres
Service's big opportunity is also its main threat
Engagement
Why your company has a customer empathy deficit
Engagement
9 sample customer journey maps to learn from
31st Jul 2018
1 comment
What should your sales team be measuring?
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