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Customer management apps revenue growth flat year on year

18th Jul 2007
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The market for customer management applications grew 8 percent last year, flat on 2005, according to new findings released by AMR Research earlier this week.

Revenue in 2006 rose to $12.6 billion, spurred significantly by continued the software as a service (SaaS) and hosting sectors.

"Consolidation typically does stunt the overall market's growth, but it's really that high-growth SaaS piece that is carrying the market right now," says Rob Bois, a research director at AMR Research and one of the three authors of The Customer Management Market Sizing Report, 2006-2011.

SAP retained the top spot based on revenue with $2.27 billion in revenue and year-over-year growth of 19 percent, followed by Oracle with revenue $1.38 billion. This was up a massive 196 percent over its performance a year earlier but this is largely due to the acquitsition of Siebel.

SaaS champion made it to the number three slot, growing 60 percent to $497 million. Aspect, which acquired Concerto Software in July 2005, was fourth with $488 million in revenue followed by Amdocs ($458 million), Dendrite International ($331 million), Avaya ($262 million), Microsoft ($259 million), SAS Institute ($241 million) and Witness Systems ($222 million.

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