It's the new business prerogative to promote a commitment to improving customer experience. But how does the company view of CX stack up against the consumer view? This infographic from Needle explains all.
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.