Retailers and shoppers are searching for the perfect relationship. Retailers are seeking the customers who will be the most loyal and profitable for their business, and that means carefully crafting an experience in all channels that keeps the customer coming back for more. This infographic by OrderDynamics examines whether retailers are romancing their customers in the right way. (Click to enlarge)
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.