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Less than half of users happy with Oracle CRM

15th Nov 2006
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Results of this year’s UK Oracle User Group (OUG) Survey reveal a falling off of user satisfaction with Oracle CRM.

Only 1.9% described themselves as 'very happy' with the Oracle application suites, down from 6.8 per cent in 2005. Only 46.3 per cent of users said they were 'happy' with Oracle CRM, a 1.3% decrease from last year.

Five hundred and fifty Oracle users responded to the annual survey, published in advance of the UK OUG 2006 Conference in Birmingham, which finishes tomorrow.

However, results of this year’s survey reveal a majority positive reaction to its $5bn acquisition last year of Siebel Systems, with 64 per cent of respondents feeling either ‘secure’ or ‘very secure’ that their Siebel investment is in safe hands.

The Siebel results offer some succour to Oracle, which has recently been riding a wave of some dissent about how successfully it has digested its rich diet of acquisitions and subsumed them into its stack of technologies. That said, PeopleSoft and JD Edwards customers’ attitudes have waned since last year.

Other positive news, to a degree, for the software giant was found in the significant increase in uptake of the 10g database, rising to 37 per cent this year from 17 per cent in 2005. By contrast, 61 per cent of users were using 9i in 2005, dropping to 43 per cent this year – still not enough to assume readiness to upgrade for Fusion.

Alarmingly for Oracle, over half of respondents were unaware of Oracle’s Fusion Applications project. Of those that were aware, 55 per cent were happy with Oracle’s plans. 68 per cent, however, were not considering an upgrade to Fusion.

"These results show that, in general, Oracle’s new products – and its ability to support them – continue to strike a positive chord with the user community,2 said Ronan Miles, chairman of the Oracle UK OUG.

When asked to rate whether they would recommend Oracle to a friend or colleague (rated between one and ten, with ten being the most active promotion), three quarters of people responded with a six or above.

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