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National Trust places trust in Vertex

18th Jun 2008
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The National Trust is putting its er, trust (sorry!) in Vertex with the signing of a new 10 year customer management contact which is to deliver “end-to-end customer services” for the Trust's 3.5 million strong membership.

Vertex has been managing the National Trust's outsourced membership services since November 2004. The new agreement means there will be approximately 170 dedicated Vertex employees working on the contract across two sites in the North West.

The multichannel operation services customer care and membership queries received via the Trust's website, email, telephone and post. It also deals with banking, print and fulfilment provision for many of the Trust's various marketing campaigns from a specialist site in Warrington.

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