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The Awards your customers want you to win

25th Apr 2007
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The London Chamber of Commerce hosted the launch of the 2007 UK Customer Experience Awards, in association with Pipex Business. Formerly the Service Excellence Awards, the awards, now in their 12th year have established a reputation for rigour and integrity. Previous winners, include banking innovators First Direct, EFQM winners TNT and construction industry specialists Mace.

The 2007 Awards are bigger and better than ever. Pipex Business, one of the UK’s leading internet hosting companies are the Award’s lead sponsors. “Pipex recognizes the importance of the customer experience and our involvement with the Awards provides a great opportunity to engage with the UK’s most customer focused organisations and celebrate their achievements,” says Maria Cappella, Managing Director Pipex Business. “The Awards are unique in the efforts they go to identify and share best practices and that is good not just for Pipex Business but for UK plc as a whole. Other sponsors include telecoms giant Cable and Wireless and IT specialist Unisys.

Awards are made to the leading organisations in each of six industry groups:

• Business to business
• Financial services
• Manufacturing and engineering
• Public and charitable sector
• Retail and consumer services
• Small business

Every organisation that enters will receive a detailed benchmark report, comparing their performance to others in their industry sector and the whole field of entrants. Described by one previous winner as “the best £200 worth of consulting ever”, the report identifies best practices and discusses issues facing those seeking to deliver superior customer experiences.

New for this year is the ‘Henley Customer Experience Leadership Award’ for an individual that has made an outstanding contribution to their organisation’s ability to consistently deliver a great customer experience.

The Award winners will be featured in a special supplement published in The Sunday Times in November, providing entrants with great exposure and helping to spread the good practices of the UK’s leading exponents of customer experience.

Companies or individuals wishing to enter the Awards should go to The deadline for entries is June 15th.

The Awards are run by Awards Management Ltd. For more information visit or call on 01902 311649.

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