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US education chain gives full marks to NetSuite

8th Dec 2005
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US private school chain Nobel Learning Communities has chosento bring its multiple schools' front and back-office operations under one roof using a hosted option from NetSuite.

Before selecting NetSuite, Nobel Learning Communities was running its financials on ACCPAC and its CRM activities in local databases and manual, paper-based processes. But this failed to deliver the level of insight required for cash flow, revenue recognition, clear reporting, and timely communication with its teachers, students and their parents.

Critical information was held in disparate systems which prevented Nobel's corporate offices from seeing company-wide information at one glance. Nobel now has front-office and back-office information in one system and can see a clear, real-time view into company-wide finances and customer information.

"We needed something that would not require us to develop a lot of internal expertise in terms of writing code, but would allow us to really focus on our business development needs," said Tom Frank, CFO, Nobel Learning Communities. "The on demand model is giving us a way to invest in an ERP and CRM system that will support a multi-site business without making nearly as much of an investment in infrastructure and overhead as has been previously required."

Nobel, who began running its financials on NetSuite earlier this year, is currently in the last phase of bringing the schools on board and fully integrating its operations with the corporate finance group.

As part of bringing the schools on board, Nobel is already using some of the CRM functionality of NetSuite, including inquiry/tracking of potential parents/students, as well as activities. More advanced CRM will follow, including rollout of the Customer Center and the ability to allow parents to pay online.

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