Sales

Sales

Best practices and the latest insights about sales strategies and technologies.

Sales performance

14th Jan 2022

The new rules of vendor-customer relationships

by

Jason Whitehead

Handshake

Sales performance

9th Nov 2021

Why is CRM still failing so many organisations?

by

CRM fail

Contact centres

1st Oct 2021

How do you track your online storefront?

by

Ecommerce

4th Oct 2021

Which brands pass the empathy test?

by

Writing empathy

Ecommerce

21st Sep 2021

Why brands must consider Amazon's role in their CX

by

amazon

CRM

17th Aug 2021

Will Salesforce+ be a Netflix for businesses?

by

Paul Greenberg and Brent Leary

Streaming service Salesforce

CRM

4th Aug 2021

Roundtable: The case for doing good in business

by

Paul Greenberg and Brent Leary

Corporate social responsibility

Ecommerce

1st Jul 2021

The 5 best books for better digital CX

by

Stavros Ferkadis

Book review

Customer success

27th May 2021

How to avoid the looming CRM crisis

by

Thomas Wieberneit

Communities

2nd Mar 2021

The role of recognition when choosing CRM software

by

Thomas Wieberneit

Customer experience management

21st Feb 2021

4 tips for enterprises to think like the end user

by

Crowdservice

28th Dec 2020

Leading CRM brands duel in battle of the bands

by

Ecommerce

18th Dec 2020

Why do digital experiences disappoint customers?

by

Disappoint

Trending

Engagement

28th Jan 2022

Steakhouse chain is wrong to have a beef with CCOs

Outback Steakhouse parent company Bloomin' Brands announced the role of chief customer officer would be subsumed by its CMO. Bad move?...

by

Bloomin Brands Outback Steakhouse has got beef

Loyalty

26th Jan 2022

When should staff apologise to a customer?

by

Apologise

Loyalty

27th Jan 2022

How do you fire a customer?

by

Fired

Engagement

17th Jan 2022

MyC launches study into CX leadership evolution

by

Artificial intelligence

9th Nov 2020

Can AI eradicate customer error from digital CX

by

Ecommerce

22nd Sep 2020

6 tips for etailers after the thankyou page

by

Rob van den Heuvel

Data-driven marketing

10th Jun 2020

Are your customers an inconvenience?

by

Nicholas Watkis

Sales culture

13th May 2020

It’s time to answer this vital customer question

by

Resources

Report

Sponsored

The future of customer experience

This report looks at changing customer expectations, and why increasingly personalised strategies are now key.

New

odigo_CXreport

Toolkit

Sponsored

7 best practices from Gartner for customer service

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Report

Sponsored

Reputation management for mobile apps

appfollow_fc

Whitepaper

Sponsored

6 features for an insurance self-service portal

front cover

New

Whitepaper

Sponsored

How to keep your customers happy

front cover

Salesforce automation

19th Feb 2020

Customer relationship success: Sales CRM evolves

by

CRM

10th Feb 2020

If CRM can't enable great CX, what can?

by

CRM

Customer success

20th Dec 2019

CX job vacancy of the week: inRiver

by

CRM

3rd Dec 2019

Only 4% of firms currently see CX value in AI

by

Artificial intelligence

Ecommerce

18th Sep 2019

Retailer warnings as ecommerce expectations rise

by

Stats ecommerce digital support

Salesforce automation

13th Aug 2019

Debunking common CRM myths

by

Data management

31st Jul 2019

Delivering CX in the age of etail data monopolies

by

CRM

14th Jun 2019

Five differences between CDP and CRM

by

Choice CRM CDP

CRM

30th May 2019

Is your CRM strategy advanced enough for AI?

by

Robot

Behavioural marketing

20th May 2019

Digital commerce: Focus on journey not destination

by

Mcommerce

23rd Apr 2019

Contact centre payments – going mobile

by

Rob Crutchington

CRM

27th Mar 2019

Sponsored

6 ways CRM can improve your marketing function

by

Guest Contributor

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