Sales

Ebook

Why low-code CRM is the right investment

Ecommerce

22nd Sep 2020

6 tips for etailers after the thankyou page

by

Rob van den Heuvel

Data-driven marketing

10th Jun 2020

Are your customers an inconvenience?

by

Nicholas Watkis

Sales culture

13th May 2020

It’s time to answer this vital customer question

by

Stu_Pringle

Salesforce automation

19th Feb 2020

Customer relationship success: Sales CRM evolves

by

Pipedrive

CRM

10th Feb 2020

If CRM can't enable great CX, what can?

by

Chris Ward

Customer success

20th Dec 2019

CX job vacancy of the week: inRiver

by

Chris Ward

CRM

3rd Dec 2019

Only 4% of firms currently see CX value in AI

by

Cath Everett

Ecommerce

18th Sep 2019

Retailer warnings as ecommerce expectations rise

by

Neil Davey

1

Salesforce automation

13th Aug 2019

Debunking common CRM myths

by

Tara Bryant

Data management

31st Jul 2019

Delivering CX in the age of etail data monopolies

by

Tim Stone

CRM

14th Jun 2019

Five differences between CDP and CRM

by

Taj Nota

CRM

30th May 2019

Is your CRM strategy advanced enough for AI?

by

Chris Ward

1

Behavioural marketing

20th May 2019

Digital commerce: Focus on journey not destination

by

Joey Moore

Mcommerce

23rd Apr 2019

Contact centre payments – going mobile

CRM

27th Mar 2019

6 ways CRM can improve your marketing function

by

Guest Contributor

1

Salesforce automation

20th Mar 2019

Questions mid-size firms must ask when buying CRM

by

John Cheney

Salesforce automation

14th Mar 2019

The 3 pillars of CRM success

by

Penny Lowe

CRM

14th Feb 2019

Why digital transformation is failing CX

by

Jeremy Cox

CRM

17th Jan 2019

Why customer engagement platforms will replace CRM

by

Jeremy Cox

1

Ecommerce

10th Jan 2019

Brands warned as online CX standards falter

by

Neil Davey

CRM

15th Jan 2019

Infographic: CRM facts, stats and predictions

by

Neil Davey

Ecommerce

12th Dec 2018

Four ways to survive the retail apocalypse

by

Iain Banks

3

CRM

17th Dec 2018

MyCustomer's 10 most popular blog posts of 2018

by

Neil Davey

1

Sales performance

7th Nov 2018

When do B2B customers want to speak to salesmen?

by

Bob Apollo

CRM

31st Oct 2018

Why a CRM transformation project is like Formula 1

by

Chris Ward

Sales performance

12th Oct 2018

Why sales culture has to go beyond the sales team

by

AlexMoyle

Ecommerce

25th Oct 2018

ON-DEMAND WEBINAR: Join us to discuss CX in retail

by

Chris Ward

Sales performance

8th Oct 2018

Closing the sale is the only way to make money

by

Nicholas Watkis

6 tips for etailers after the thankyou page

Are your customers an inconvenience?

It’s time to answer this vital customer question

Customer relationship success: Sales CRM evolves

If CRM can't enable great CX, what can?

CX job vacancy of the week: inRiver

Only 4% of firms currently see CX value in AI

Retailer warnings as ecommerce expectations rise

Debunking common CRM myths

Delivering CX in the age of etail data monopolies

Five differences between CDP and CRM

Is your CRM strategy advanced enough for AI?

Digital commerce: Focus on journey not destination

Contact centre payments – going mobile

6 ways CRM can improve your marketing function

Questions mid-size firms must ask when buying CRM

The 3 pillars of CRM success

Why digital transformation is failing CX

Why customer engagement platforms will replace CRM

Brands warned as online CX standards falter

Infographic: CRM facts, stats and predictions

Four ways to survive the retail apocalypse

MyCustomer's 10 most popular blog posts of 2018

When do B2B customers want to speak to salesmen?

Why a CRM transformation project is like Formula 1

Why sales culture has to go beyond the sales team

ON-DEMAND WEBINAR: Join us to discuss CX in retail

Closing the sale is the only way to make money

Pages

How brands are improving CX with proactive service

Why your company isn't structured for CX

Why CX is so important for online shopping

Latest resources