Service

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With significant growth in the number of companies looking into using service chatbots, there has been a lot of speculation, peppered both...
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In the latest in our new series where technology leaders tackle the challenges most commonly reported by adopters of their category of...
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As artificial intelligence (AI) continues to grow, new technologies and applications will naturally emerge. AI cannot be ignored. If you’re...
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What can customer service leaders expect to see define their 2018? Whilst 2017 saw many brands grapple with the balance of their human and...