Service

Service

Best practice advice and the latest insights about customer service strategies and technologies.
21st Jan 2020
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13th Dec 2019
Raising the bar on customer experience (CX) requires a specific set of enablers. While it’s easy to get consumed by strategy, process and...
12th Dec 2019
3
We live in the age of rage. Research has revealed that people today are more incensed than ever before, with the Gallup Global Emotions...
4th Dec 2019
Automation alone cannot consistently deliver a great customer experience. When it’s seamlessly combined with live agents it can assist by...
29th Nov 2019
Less than half of customer support agents have either the tools or training required to provide customers with the increasingly detailed...
21st Nov 2019
5th Nov 2019
Blog
By Director of Product Marketing
1st Nov 2019
25th Oct 2019