Service

With the 18th European Contact Centre & Customer Service Awards having opened for entries last week , MyCustomer examines why the...
The European Contact Centre and Customer Service Awards (ECCCSAs) are open for entries and MyCustomer is delighted to be a Media Partner...
Your customers are more demanding than ever - and they expect service at their convenience. Your customer service function must adapt to...
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Email is and will remain a critical customer service channel, according to new research. A 2017 study from inContact revealed that just 43...