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Entering the European Contact Centre and Customer Service Awards is really simple. You create an account, select the award you want to...
19th Jul 2019
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Many traditional metrics only tell a small part of of the overall customer and agent experience story. But a new approach to measurement is...
3rd Jul 2019
Spotlight on Europe Cloud solutions to power customer service in 2019 With evolving consumer demands, organizations, both big or small, are...
3rd Jul 2019
5 easy tips to be more productive and improve customer happiness Manning and operating a call center to accommodate businesses’ needs is...
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20th Jun 2019