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19th Feb 2020
Blog
Final call for entries for Contact Centre Awards
By
Ann-Marie Stagg
Chief Executive
17th Feb 2020
Podcast
What will customer service look like in 2030?
By
Chris Ward
Editor
14th Feb 2020
Blog
How to deliver 'human' CX in a digital future
By
Peter Lavers
Co-Founder and Director
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12th Feb 2020
How cancel culture is harming customer loyalty
11th Feb 2020
Can the gig economy save service and the climate?
Trending
Engagement
How these 7 brands improved their customers' lives
Loyalty
Do your CSR plans meet customer expectations?
Engagement
5 practices of brands with strong service cultures
Management
How & why service should align with sales
Engagement
Webinar: The essential CX skills & tools for 2020
24th Jan 2020
Customer satisfaction levels “lowest in 5 years"
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Popular resources
13th Feb 2020
How to ensure your CX programme has 2020 vision
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Sandra de Zoysa: CX's most dedicated leader?
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Great CX doesn’t end after checkout
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17th Jan 2020
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The Government Technology Agency (GovTech) drives Singapore’s Smart Nation initiative and public sector digital transformation. As part of...
16th Jan 2020
Service's big opportunity is also its main threat
Despite reports that AI hype has reached the point of peak inflation , AI adoption continues to gather pace in the customer service sector...
17th Jan 2020
Blog
The MyCustomer audience has spoken!
By
Chris Ward
Editor
31st Dec 2019
9 ways call centre data can improve engagement
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13th Dec 2019
Blog
Why tools & tech CAN tackle employee engagement
By
Ermir Shakaj
Senior Solutions Consultant
12th Dec 2019
3 comments
2019: Customer service trends in the age of rage
4th Dec 2019
Blog
Blend humans & automation for positive disruption
By
Neil Russell-Smith
Head of Marketing, EMEA
29th Nov 2019
Service teams bemoan CX impact of bad tech
27th Nov 2019
Are customer success teams set for the mainstream?
17th Dec 2019
Does your chatbot speak in its native tongue?
21st Nov 2019
Blog
How agents can stay relevant during digitalisation
By
Vit Horky
Senior Director, Digital Experience
21st Nov 2019
Turn your contact centre agents into CX heroes
14th Nov 2019
Podcast
Why few firms are putting the customer in CX
By
Chris Ward
Editor
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1 comment
Firms fear service staff skill shortages for 2020
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