Service

16th Nov 2018
Executives want to build business strategies founded on the wants, needs and hopes of their customers, yet most are overlooking the...
16th Nov 2018
Why digital self-service without true omnichannel strategies risks the entire CX This year, digital channel interactions are expected to...
An exceptional customer experience should always be seen as real potential value differentiator in the modern marketplace. While this...
15th Nov 2018
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Customer success managers are one of the fastest-growing roles in the business world. What is driving such rapid adoption? The business...