Service

1
Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations for this...

When it comes to getting the most out of your CX strategy, employee engagement and customer engagement are more closely related than we...

2
New research has revealed that many UK businesses lack the contact centre capabilities to meet customer expectations. The study, conducted...
0
I’d like to share some fascinating insights from a recent seminar attended by frontline contact centre practitioners that shed some light...