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7th Feb 2019
With a growing focus on agent performance, here are five areas that could deliver significant gains for your contact centre in the coming...
6th Feb 2019
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What is the broken windows theory and why should it be part of any customer service representative training? The broken windows theory ,...
1st Feb 2019
Though they’ve come a long way in recent years, like their human counterparts, it's fair to say chatbots are still not perfect. Sometimes...
The CCMA UK (Call Centre Management Association) announces that there are only 4 weeks left to enter the 24th UK National Contact Centre...