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28th Mar 2019
The White Company won Best Customer Service Team of the Year at the 2018 European Contact Centre & Customer Service Awards . And...
21st Mar 2019
There's so much hyperbole surrounding chatbots that the process of actually buying and implementing a bot is a daunting one. That's why...
3rd Apr 2019
Now the hype around chatbots and AI has settled, how can we ensure that human and machine successfully combine for the betterment of...
18th Mar 2019
Time of day influences service quality, according to research. So what can organisations do to account for this? What time of day are you...
Senior Vice President and General Manager...