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Service
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WEBINAR: How to drag agents into the digital age
5th Dec 2018
5th Dec 2018
1 comment
What is emotional engineering?
26th Nov 2018
How to become a customer service leader
20th Nov 2018
Blog
Service mindset: You must replace ANTs with APTs
By
Chris Daffy
Founder
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12th Nov 2018
Blog
What makes a top service rep and how to find them
By
Jamie Lowary
Channel Relations Manager
12th Nov 2018
What the ECCCSAs reveals about staff engagement
Popular resources
16th Nov 2018
The truth about what customers want
Calabrio
19th Nov 2018
Using customer journey maps as a strategic CX tool
TTEC
16th Nov 2018
Driving customer-centric business strategies
Calabrio
8th Sep 2015
The biggest opportunity for customers? Your staff
Confirmit
9th Dec 2018
Event: Join us as we reveal CX's best-kept secrets
InMoment
16th Nov 2018
The truth about what customers want
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Engagement
The 8 elements of a winning service culture
Voice of the Customer
Study reveals the role of employee voice in CX
Strategy
Why buying scenarios should be in your 2019 plans
Engagement
What were 2018's key customer experience trends?
Ecommerce
Four ways to survive the retail apocalypse
Strategy
What were the key marketing trends of 2018?
16th Nov 2018
Driving customer-centric business strategies
Executives want to build business strategies founded on the wants, needs and hopes of their customers, yet most are overlooking the...
16th Nov 2018
The danger of digital customer service
Why digital self-service without true omnichannel strategies risks the entire CX This year, digital channel interactions are expected to...
15th Nov 2018
4 barriers to customer service excellence
An exceptional customer experience should always be seen as real potential value differentiator in the modern marketplace. While this...
15th Nov 2018
1
Why are customer success managers so important?
Customer success managers are one of the fastest-growing roles in the business world. What is driving such rapid adoption? The business...
9th Nov 2018
Blog
Make sure contact centre agents know you love them
By
Kat Worman
WFM Product Owner
8th Nov 2018
5 wrongs to turn right for service success
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30th Oct 2018
What the ECCCSAs has revealed about call centres
25th Oct 2018
When should you deliver service culture training?
23rd Oct 2018
1 comment
Why today's service staff are bored and burnt out
8th Oct 2018
3 comments
Can monetary incentives improve service levels?
5th Oct 2018
3 comments
Why emotions shouldn't be a service priority
4th Oct 2018
Why do customer service training programmes fail?
3rd Oct 2018
On-demand webinar: How to measure your CX maturity
2nd Oct 2018
Tactics to achieve customer service excellence
2nd Oct 2018
Complete our 2-minute survey, receive a report
28th Sep 2018
The ROI of digital customer engagement
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