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Service
Service
Can AI improve the contact centre?
20th Feb 2019
18th Feb 2019
Blog
How London Fashion Week connects customer journeys
By
nataliehoward
15th Feb 2019
Blog
1 week to enter UK National Contact Centre Awards
By
Ann-Marie Stagg
Chief Executive
12th Feb 2019
How brands are improving CX with proactive service
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28th Jan 2019
Blog
Simple and effective service messages
By
Chris Daffy
Founder
22nd Jan 2019
1 comment
What’s next for customer care tech?
Popular resources
16th Nov 2018
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8th Feb 2019
Blog
Why enter the UK National Contact Centre Awards?
By
Ann-Marie Stagg
Chief Executive
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Management
6 steps to monitoring your customer service
Management
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Contact centres
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7th Feb 2019
5 contact centre tech upgrades you need in 2019
With a growing focus on agent performance, here are five areas that could deliver significant gains for your contact centre in the coming...
6th Feb 2019
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CX lessons from the broken windows theory
What is the broken windows theory and why should it be part of any customer service representative training? The broken windows theory ,...
1st Feb 2019
3 chatbot fails and what they teach us
Though they’ve come a long way in recent years, like their human counterparts, it's fair to say chatbots are still not perfect. Sometimes...
30th Jan 2019
4 weeks to enter UK National Contact Centre Awards
The CCMA UK (Call Centre Management Association) announces that there are only 4 weeks left to enter the 24th UK National Contact Centre...
21st Jan 2019
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CX and contact centres: What will change in 2019?
By
Peter Tetlow
Client Solutions Director
Contact centres
Artificial intelligence in customer service
Brought to you by
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17th Jan 2019
Conversational commerce: The future of CX?
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Messaging: The future of customer service?
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What is emotional engineering?
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