Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
Why is it so hard to understand customer emotions?
Data
Infographic: Are organisations prepared for GDPR?
Strategy
How to show B2B buyers that inaction has a price
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Sales performance
8 ways to be a more agile sales organisation
Sales performance
How to establish/amplify your customer's value gap
Sales performance
B2B sales: The peril of generic value propositions
Service
Sub-categories
Management
Contact centres
Channels
Channels
How to integrate AI into your customer service
Contact centres
Sponsored
Why contact centres must become more proactive
Channels
Sponsored
Webinar: Using AI to anticipate customer service
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
Should you stop serving unprofitable customers?
Loyalty
How Facebook's scandal revealed CX's future
Voice of the Customer
Have customer surveys become redundant?
Community
Sub-categories
Industry insights
Blogs
Discuss
MaritzCX Rolls Out Major Platform Updates
Customer experience management
Starbucks: How to Respond to a Crisis
Customer satisfaction
How to know what your customers really think?
Hot topics
Sub-categories
Chatbots
General Data Protection Regulation (GDPR)
Customer journey
Chatbots
How to integrate AI into your customer service
Chatbots
Sponsored
Why contact centres must become more proactive
Chatbots
Why Dell has the most sophisticated chat in retail
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
Service
Service
23rd Apr 2018
0
How to integrate AI into your customer service
16th Apr 2018
0
Why contact centres must become more proactive
12th Apr 2018
Webinar: Using AI to anticipate customer service
10th Apr 2018
0
Podcast
What happens when the robots take over?
By
Chris Ward
Editor
Advertisement
16th Mar 2018
0
How do you train and maintain a chatbot?
26th Feb 2018
Benefits of a cloud omnichannel contact center
Trending
Data
GDPR: Should you repermission your customers?
Data
Will GDPR kill the third-party data market?
Data
GDPR: How to prepare for the Right to be Forgotten
Data
Does your data use have legitimate interest?
Strategy
4 sample buyer personas and what they teach us
Data
How can emotion insights improve customer contact?
9th Apr 2018
1
How to reduce call centre volumes and not harm CX
Register now
Join the online community for today's professionals
Sign up for MyCustomer NOW
Popular resources
23rd Mar 2018
The definitive guide to the modern contact centre
Calabrio
22nd Feb 2018
The health of the contact centre
Calabrio
13th Jan 2017
Commerce marketing: Turning shoppers into buyers
Bronto Software
23rd Feb 2018
Blended AI for Customer Experience
Genesys
4th Apr 2018
Designing a world-class CX approach
Intouch Insight
5th Apr 2018
0
How retailers can assess their channel strategies
A growing number of retailers are closing stores to cut costs. But is this the wrong strategy? While many digital retailers are investing...
5th Apr 2018
0
The role of customer service in the advice era
Hear from Kimberlee West in our on-demand webinar 'Customer service: How to use AI to anticipate, advise and improve experiences'...
4th Apr 2018
AI in the contact centre: pitfalls to avoid
This whitepaper focuses on exploring successful and effective insights so that you can avoid the most common pitfalls in implementing AI...
3rd Apr 2018
0
Infographic: How to measure chatbot effectiveness
Chatbots and virtual assistants are playing an increasingly important role in customer service today, representing a popular option to...
23rd Feb 2018
1
Goal-setting mistakes that crush service culture
22nd Feb 2018
The health of the contact centre
Advertisement
21st Feb 2018
1
Infographic: Why the customer isn't always right
19th Feb 2018
3
Help internal customers look after external ones
16th Feb 2018
1
Is CRM harming omnichannel contact centre service?
13th Feb 2018
0
Blog
UK National Contact Centre Awards: Entry tips
By
CCMA
Chief Executive
12th Feb 2018
0
Self-service FAQs: How to minimise customer effort
8th Feb 2018
1
Infographic: What customers hate about chatbots
6th Feb 2018
3
10 ways to develop a customer-driven workforce
5th Feb 2018
0
Blog
How to attract/retain skilled call centre advisors
By
Steve Mosser
CEO
29th Jan 2018
0
Chatbots: How to tackle the most common obstacles
24th Jan 2018
1
4 ways AI will shake up service in 2018
Advertisement
Show more
