Service

We’ve all been there – whether it is someone constantly ringing you about an accident you may or may not have been in, or a robotic voice...
The desire to deploy chatbots in contact centres raises the challenge of how to seamlessly blend human and bot interaction in a way that...
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Public complaints on Twitter can be painful for brands, and can cause them damage. How can they be avoided while still placating the...
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MyCustomer spoke with one of the winners from the 2017 European Contact Centre and Customer Service Awards to learn about creating happy...