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20th Aug 2019
Customer journey management has “arrived” as a standard practice in large businesses. This is the view of Kitewheel’s recent State of the...
22nd Aug 2019
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Last month, the CMO Council published the results of a study that sought to identify what communication channels consumers prefer to use...
13th Aug 2019
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What are the true benefits of developing a chatbot for your business? Nastasya Savina of Just AI explains. 265 billion customer support...
5th Aug 2019
Vendors are promising the world with their chatbots or virtual assistants. However, 54% of online US consumers think that interactions with...
customers
20th Jun 2019