Service

Service

Best practice advice and the latest insights about customer service strategies and technologies.
21st Nov 2019
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12th Nov 2019
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Customer service functions will need to conduct a major reskilling exercise if their employees are to have the expertise required to...
5th Nov 2019
With the rise of ecommerce, competition can come from each corner of the globe. In this competitive economy, creating emotional connections...
31st Oct 2019
I’ve recently read a new book by Chip R Bell (one of Americas best and most respected customer service specialists) called Kaleidoscope ...
1st Nov 2019
The preferences and demands of the modern consumer can be hard to predict. One thing that most seem to agree on, however, is that calling...
25th Oct 2019