Service

Do you have insight into your company's contact centre tech? We need your knowledge for our new survey ! MyCustomer is launching a new...
28th Sep 2018
8 examples of companies winning big with virtual assistants and live chat Digital engagement channels, whether through self-service options...
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The likes of Siri, Alexa and OK Google are profoundly changing our expectations of voice and speech recognition technology in the contact...
Employee engagement is no longer an afterthought. It is a must in every business, including the contact center. A 2015 Aon Hewitt study...
Blog
By
Jeremy Payne
VP International Marketing at Enghouse...