Service

Service

Best practice advice and the latest insights about customer service strategies and technologies.
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20th Jun 2019
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9th May 2018
Linking CX initiatives to ROI is one of the top challenges of CX practitioners globally. Plenty of organisations measure CX, but most have...
Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store. When you enter you'...
30th Apr 2019
To meet customers’ lofty expectations, organizations should be investing in Omnichannel Analytics, so they can: Understand and properly...
15th May 2019
View MyCustomer's latest webinar that explores how intelligent customer service is helping organisations to address their biggest service...