Service

Service

Best practice advice and the latest insights about customer service strategies and technologies.
21st Jan 2020
Podcast

Podcast: How dedicated are CX leaders?

By Editor
Management
17th Jan 2020
Blog

Great CX doesn’t end after checkout

By VP Marketing, EMEA
Customer journey
chatbot
Channels
17th Jan 2020

How the Singapore's government chatbot initiative

Robot
Contact centres
16th Jan 2020

Service's big opportunity is also its main threat

17th Jan 2020
Blog

The MyCustomer audience has spoken!  

By Editor
Advocacy

Trending

Data analytics
Contact centres
31st Dec 2019

9 ways call centre data can improve engagement

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Popular resources

13th Dec 2019

Why tools & tech CAN tackle employee engagement

Raising the bar on customer experience (CX) requires a specific set of enablers. While it’s easy to get consumed by strategy, process and...
12th Dec 2019
3

2019: Customer service trends in the age of rage

We live in the age of rage. Research has revealed that people today are more incensed than ever before, with the Gallup Global Emotions...
4th Dec 2019

Blend humans & automation for positive disruption

Automation alone cannot consistently deliver a great customer experience. When it’s seamlessly combined with live agents it can assist by...
29th Nov 2019

Service teams bemoan CX impact of bad tech

Less than half of customer support agents have either the tools or training required to provide customers with the increasingly detailed...
Marketing CX fist
Management
27th Nov 2019

Are customer success teams set for the mainstream?

Chatbot
Contact centres
17th Dec 2019

Does your chatbot speak in its native tongue?

21st Nov 2019
Blog

How agents can stay relevant during digitalisation

By Senior Director, Digital Experience
Contact centres
Hero
Contact centres
21st Nov 2019

Turn your contact centre agents into CX heroes

14th Nov 2019
Podcast

Why few firms are putting the customer in CX

By Editor
Management
Customer service skills
Contact centres
12th Nov 2019
1 comment

Firms fear service staff skill shortages for 2020

Algorithim economy
Channels
19th Dec 2019
1 comment

When do you turn to tech in the customer journey?

5th Nov 2019
Blog

Is your firm using emotional connections in CX?

By Director of Product Marketing
Contact centres
31st Oct 2019
Blog

Does your service team have ‘Pass – I – On’?

By Founder
Culture
1st Nov 2019
Blog

Quitting [***] preferable to calling service -...

By Senior Director, Customer Experience...
Contact centres
call centre
Contact centres
25th Oct 2019

Start your contact centre’s digital transformation

25th Oct 2019
Blog

Customer support. What’s in a name?

By Director of Technical Support
Contact centres