Service

Service

Best practice advice and the latest insights about customer service strategies and technologies.
Contact centres

What contact centre teams can learn from CX staff

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Phone
Management

Customer service trends that characterised 2021

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Call centre agent
Culture

3 red flags that staff aren't customer-committed

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Contact centres

Call centre success relies on expertise in failure

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Failure
Research
Sponsored

Improving empathy in customer service

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Management

Is tech the weak link in today's CX programmes?

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CX technology
Contact centres

WEBINAR: How to utilise contact centre insights

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Webinar - Thursday 21st October 2021
Contact centres
Sponsored

How can you turn around advisor attrition rates?

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Open door
Management

How to improve service for purple pound customers

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The Purple Pound
Channels

ON-DEMAND: Why digital-first = customer-first

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virtual roundtable
Channels

Podcast: Is the gig economy the future of service?

Connecting the dots MyCustomer.com podcast series 3 episode 1
Management

Why customer success is a foundational function

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customer success
Report
Sponsored

Voice of the contact centre consumer

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Loyalty

Is customer experience dying and can it be saved?

Colin Shaw debates the health of customer experience management with CX pioneers Joe Pine and Lewis Carbone.

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is cx dead
Engagement

MyCustomer’s 10 most-read articles of 2021

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News
CRM

Paul Greenberg: Social CRM? Really? REALLY?

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MyCustomer.com
Engagement

9 sample customer journey maps to learn from

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Customer journey
Channels

Fix digital-first service woe with one simple task

by
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digital-first
Customer experience management
Sponsored

Celebrate CX Day with an exclusive Ron Kaufman Q&A

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Contact centres

Customer service has entered the voicebot era

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Mouth happy sad
Contact centres

Transforming the telco customer experience

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Contact centres

Research provides hope for contact centre leaders

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Management

The new job roles helping customer service evolve

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Customer service jobs are evolving
Management

Can you deliver customer empathy without EX?

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MyCustomer report examines the link between customer empathy and employee experience
Chatbots

Will conversational AI resolve chatbot fails

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Resources

Report
Sponsored

Voice of the contact centre consumer

Download this report for a deep dive into customers' views and expectations of contact centre services...

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Research
Sponsored

Improving empathy in customer service

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Report
Sponsored

Reputation management for mobile apps

appfollow_fc New
Ebook
Sponsored

Meet the 2021 customer experience trailblazers

Meet the 2021 customer experience trailblazers New
Ebook
Sponsored

Customer Journey Orchestration: A practical guide

Cover
Contact centres

3 trends driving customers away from call centres

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Contact centres

Are your customers awful?

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Nasty unpleasant customers
Management

What is a culture book and how do you create one?

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Culture book
Contact centres
Sponsored

4 tips to ensure your AI innovation is a success

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Robot service channels
Complaints

CX job vacancy of the week: Barratt

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Customer experience management

COVID's long-term effect on customer relations

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Blog image, notepad with pen
Management

McDonald's new CX team and the need to restructure

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McDonald's announces the creation of a customer experience team
Management

6 trends that show where CSAT is being won & lost

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Latest customer satisfaction report highlights key trends for customer service and experience professionals
Contact centres

Is Zoom’s acquisition of Five9 a game-changer?

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customer engagement game changer
Report
Sponsored

Leading contact centre teams through change

front cover
Channels

Fewer excuses and more empathy, demand customers

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Loyalty
Management

CX leaders' response to supply chain disruption

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Supply chain

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