Channels

Best practices and new developments about all the channels by which customer service is delivered.

Chatbots

19th Jul 2022

Building a cohesive chatbot & live chat solution

Mandy Reed

Channels

11th Jul 2022

What I learned from reading 10,000 webchats

Andrew Moorhouse

Channels

30th Jun 2022

WATCH NOW: What is seamless CX?

Chris Ward

Contact centres

7th Jun 2022

Gen Z and your customer self-service

Mandy Reed

Chatbots

17th May 2022

Integrate your way to better self-service

Mandy Reed

Artificial intelligence

6th Jun 2022

You’re going to need a better bot

Dragoradknezi

Social customer service

6th Jun 2022

How the metaverse will change customer experiences

Dave O'Flanagan

Channels

12th May 2022

Will Musk kill Twitter customer service?

Chris Ward

Elon Musk acquisition of Twitter raises questions about future use of platform for customer service

Artificial intelligence

19th Apr 2022

Reducing conversational AI project risk: Step 3

Mandy Reed

Chatbots

12th Apr 2022

Reducing conversational AI project risk: Step 2

Mandy Reed

Chatbots

5th Apr 2022

Reducing conversational AI project risk: Step 1

Mandy Reed

Channels

7th Apr 2022

Snubbed! Brands ignore customers on messaging apps

Chris Ward

Channels

13th Apr 2022

How to support staff in the cost-of-living crisis

Ben Booth

Resources

Research

Sponsored

Research report: The role of employee voice in CX

Customer feedback has long been used by organisations as a way of surfacing insights to help them refine and improve their support, services and...

Research

Sponsored

Improving empathy in customer service

Research

Sponsored

Research: The changing face of CX leadership

Whitepaper

Sponsored

Designing a world-class CX approach

Whitepaper

Sponsored

Key characteristics of a successful VoC program

Channels

9th Mar 2022

Chatbot interactions to exceed 10 billion by 2027

Chris Ward

Chatbots

1st Mar 2022

A generic ‘chat now’: Virtual agent or live chat?

Mandy Reed

Artificial intelligence

24th Feb 2022

Are voicebots & chatbots vital to modern service?

Dolores Moret Ibanez

Chatbots

22nd Feb 2022

Make your conversational AI tool healthier in 2022

Mandy Reed

Artificial intelligence

24th Jan 2022

Are you tracking customer intent?

Gary Pipes

Omnichannel

14th Jan 2022

Omnichannel personalisation trends for 2022

Vipul Aggarwal

Contact centres

8th Dec 2021

Peak preparation: A blueprint for service success

Roger Beadle

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

NICE

11th Apr 2022

NICE supports 4m UK investigations via platform

NICE

30th Mar 2022

NICE Achieves Perfect Scores in DMG report

NICE

26th Oct 2021

NICE Teams Up with Emmy Award Winner Eugene Levy

Genesys

1st Sep 2021

Genesys Announces 1st Half Fiscal Year 2022 Growth

Channels

14th Oct 2021

ON-DEMAND: Why digital-first = customer-first

Neil Davey

Channels

5th Oct 2021

S3 Ep1: Gig economy, future of customer service?

Connecting the dots MyCustomer.com podcast series 3 episode 1

Channels

28th Sep 2021

Fix digital-first service woe with one simple task

Peter Massey

Contact centres

24th Sep 2021

Transforming the telco customer experience

Andrew Walker Accenture

Chatbots

16th Sep 2021

Will conversational AI resolve chatbot fails

Nikolas Kairinos

Channels

8th Jul 2021

Fewer excuses and more empathy, demand customers

Chris Ward

B2B

11th Jun 2021

B2B Customer Experience finding its place

Smoke CI

Customer reviews

8th Jun 2021

How to effectively use SMS as a survey channel

Smoke CI

Channels

10th Jun 2021

COVID drives spike in email use as service channel

Chris Ward

Channels

12th May 2021

Can we achieve empathy in a digital environment?

Prof. V. Charles

Artificial intelligence

5th May 2021

Re-establishing CX beyond Covid

Zoey_Planjer

Channels

28th Apr 2021

New report: The future of CX in financial services

Chris Ward

Channels

Channels

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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