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Service
Channels
Channels
14th Jun 2018
3 enterprise areas where AI can turn buzz into biz
4th May 2018
3
Are expectations of email responses unreasonable?
23rd Apr 2018
2
How to integrate AI into your customer service
12th Apr 2018
Webinar: Using AI to anticipate customer service
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29th Jan 2018
Chatbots: How to tackle the most common obstacles
24th Jan 2018
1
4 ways AI will shake up service in 2018
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Engagement
Why CX can't be owned by service or marketing
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What is CRM? The beginner's guide to CRM
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6 steps to monitoring your customer service
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GDPR: How to prepare for the Right to be Forgotten
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How to humanise the mobile customer journey
5th Apr 2018
How retailers can assess their channel strategies
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