Channels

Channels

Best practices and new developments about all the channels by which customer service is delivered.
customers
20th Jun 2019
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26th Apr 2019
Overcome complex organisational and technological barriers to enable true omnichannel transformation. Omnichannel is one of those words...
11th Apr 2019
4
Cosmetics firm Lush is closing its social media accounts. What are the arguments for and against abandoning social networks? This week...
12th Apr 2019
If you're launching a chatbot, you may need to win the hearts and minds of both your employees and your customers in order for it to be a...
15th Mar 2019
To cater for modern customers, today's companies must support a wide range of different touchpoints. So how can brands deliver an end-to-...
Blog
By
KrisMcKenzie
Senior Vice President and General Manager...
people
25th Feb 2019