Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
Why is it so hard to understand customer emotions?
Data
Infographic: Are organisations prepared for GDPR?
Strategy
How to show B2B buyers that inaction has a price
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Sales performance
8 ways to be a more agile sales organisation
Sales performance
How to establish/amplify your customer's value gap
Sales performance
B2B sales: The peril of generic value propositions
Service
Sub-categories
Management
Contact centres
Channels
Channels
How to integrate AI into your customer service
Contact centres
Sponsored
Why contact centres must become more proactive
Channels
Sponsored
Webinar: Using AI to anticipate customer service
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
Should you stop serving unprofitable customers?
Loyalty
How Facebook's scandal revealed CX's future
Voice of the Customer
Have customer surveys become redundant?
Community
Sub-categories
Industry insights
Blogs
Discuss
MaritzCX Rolls Out Major Platform Updates
Customer experience management
Starbucks: How to Respond to a Crisis
Customer satisfaction
How to know what your customers really think?
Hot topics
Sub-categories
Chatbots
General Data Protection Regulation (GDPR)
Customer journey
Chatbots
How to integrate AI into your customer service
Chatbots
Sponsored
Why contact centres must become more proactive
Chatbots
Why Dell has the most sophisticated chat in retail
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
Service
Channels
Channels
23rd Apr 2018
0
How to integrate AI into your customer service
12th Apr 2018
Webinar: Using AI to anticipate customer service
5th Apr 2018
0
How retailers can assess their channel strategies
5th Apr 2018
0
The role of customer service in the advice era
Advertisement
20th Nov 2017
1
How to get online complaint management right
15th Nov 2017
0
Chatbot lessons from T-Mobile, Robeco and more
Trending
Data
GDPR: Should you repermission your customers?
Data
Will GDPR kill the third-party data market?
Data
GDPR: How to prepare for the Right to be Forgotten
Data
Does your data use have legitimate interest?
Strategy
4 sample buyer personas and what they teach us
Data
How can emotion insights improve customer contact?
3rd Apr 2018
0
Infographic: How to measure chatbot effectiveness
Register now
Join the online community for today's professionals
Sign up for MyCustomer NOW
Popular resources
23rd Mar 2018
The definitive guide to the modern contact centre
Calabrio
22nd Feb 2018
The health of the contact centre
Calabrio
13th Jan 2017
Commerce marketing: Turning shoppers into buyers
Bronto Software
23rd Feb 2018
Blended AI for Customer Experience
Genesys
4th Apr 2018
Designing a world-class CX approach
Intouch Insight
12th Feb 2018
0
Self-service FAQs: How to minimise customer effort
There is one hard truth about self-service : It must be an easier experience for the customer than calling the contact centre, otherwise it...
8th Feb 2018
1
Infographic: What customers hate about chatbots
Chatbot adoption continues to rise, but new research reveals that as they become a more familiar interaction point for consumers there are...
29th Jan 2018
0
Chatbots: How to tackle the most common obstacles
In the latest in our new series where technology leaders tackle the challenges most commonly reported by adopters of their category of...
24th Jan 2018
1
4 ways AI will shake up service in 2018
As artificial intelligence (AI) continues to grow, new technologies and applications will naturally emerge. AI cannot be ignored. If you’re...
9th Nov 2017
1
Facebook Customer Chat: The future of service?
2nd Nov 2017
1
Drop the BS from AI: 4 hard facts about chatbots
Advertisement
31st Oct 2017
1
How the on-demand economy is transforming CX
24th Oct 2017
1
Will governments tax companies for using chatbots?
13th Oct 2017
0
What are the types of AI & which is best for you?
5th Oct 2017
0
How TalkTalk transformed its online community
4th Oct 2017
3
Infographic: How to improve empathy for customers
3rd Oct 2017
0
Will Microsoft change your chatbot strategy?
29th Sep 2017
2
Will chatbots be successful in financial services?
29th Sep 2017
1
Infographic: Brands failing with chat service
19th Sep 2017
0
Practitioners reveal proactive service problems
13th Sep 2017
1
6 good self-service habits to get into
Advertisement
Show more
