Channels

Best practices and new developments about all the channels by which customer service is delivered.

Customer journey

9th Feb 2023

Protect your brand from a creaking supply chain

Simon Fraser

Customer experience management

6th Feb 2023

Open insurance and its role in CX's evolution

Chris Devey

Customer journey

25th Jan 2023

Will your customer service project sink or swim?

Mandy Reed

Artificial intelligence

25th Jan 2023

Alexa? Nest? What’s the value in this tech?

Phil Jordan

Channels

3rd Feb 2023

How ChatGPT helps service teams - in its own words

Chat GPT

Channels

1st Feb 2023

How to conquer self-service scepticism

Astha Maheshwari

Artificial intelligence

16th Nov 2022

Are all members of a conversational AI team equal?

Mandy Reed

Virtual agents

8th Nov 2022

Are Virtual Assistants part of your workforce?

Klaus Failenschmid

Contact centres

13th Sep 2022

Insights from CX expert Shep Hyken

Kate Rogerson

Channels

25th Aug 2022

The 4 factors driving tech innovation in service

Neil Davey

Chatbots

19th Jul 2022

Building a cohesive chatbot & live chat solution

Mandy Reed

Resources

Toolkit

Sponsored

Customer service automation for online businesses

Your how-to guide to customer service for businesses who sell online

Ebook

Sponsored

CX Leader of the Year 2022 winners' book

Research

Sponsored

Research: Profiling the skills/roles of CX bosses

Ebook

Sponsored

How Foot Locker created personalised experiences

Channels

11th Jul 2022

What I learned from reading 10,000 webchats

Andrew Moorhouse

Channels

30th Jun 2022

WATCH NOW: What is seamless CX?

Chris Ward

Contact centres

7th Jun 2022

Gen Z and your customer self-service

Mandy Reed

Chatbots

17th May 2022

Integrate your way to better self-service

Mandy Reed

Artificial intelligence

6th Jun 2022

You’re going to need a better bot

Dragoradknezi

Social customer service

6th Jun 2022

How the metaverse will change customer experiences

Dave O'Flanagan

Channels

28th Oct 2022

Will Musk kill Twitter customer service?

Chris Ward

Elon Musk acquisition of Twitter raises questions about future use of platform for customer service

Artificial intelligence

19th Apr 2022

Reducing conversational AI project risk: Step 3

Mandy Reed

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Creative Virtual

12th Jan 2023

2023 Chatbot Buyer’s Guide From Creative Virtual

DispatchTrack

6th Dec 2022

DispatchTrack launches new supply chain report

Creative Virtual

25th Oct 2022

Age UK Collaborates with Creative Virtual

Creative Virtual

7th Sep 2022

Creative Virtual Recognised as Innovation Leader

Chatbots

12th Apr 2022

Reducing conversational AI project risk: Step 2

Mandy Reed

Chatbots

5th Apr 2022

Reducing conversational AI project risk: Step 1

Mandy Reed

Channels

7th Apr 2022

Snubbed! Brands ignore customers on messaging apps

Chris Ward

Channels

13th Apr 2022

How to support staff in the cost-of-living crisis

Ben Booth

Channels

9th Mar 2022

Chatbot interactions to exceed 10 billion by 2027

Chris Ward

Chatbots

1st Mar 2022

A generic ‘chat now’: Virtual agent or live chat?

Mandy Reed

Artificial intelligence

24th Feb 2022

Are voicebots & chatbots vital to modern service?

Dolores Moret Ibanez

Chatbots

22nd Feb 2022

Make your conversational AI tool healthier in 2022

Mandy Reed

Artificial intelligence

24th Jan 2022

Are you tracking customer intent?

Gary Pipes

Omnichannel

14th Jan 2022

Omnichannel personalisation trends for 2022

Vipul Aggarwal

Contact centres

8th Dec 2021

Peak preparation: A blueprint for service success

Roger Beadle

Channels

Channels

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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