Channels

Channels

Best practices and new developments about all the channels by which customer service is delivered.
5th Nov 2019
Blog

Is your firm using emotional connections in CX?

By Director of Product Marketing
Contact centres
Watch
Channels
2nd Oct 2019
2 comments

90% of consumers want service resolution in 24hrs

Communication
Channels
22nd Aug 2019
1 comment

Why customer channel preferences aren't clear cut

Robots
Channels
13th Aug 2019
3 comments

Which chatbot works best for your business?

CX
Channels
24th Jun 2019

A guide to sustainable CX in the contact centre

Trending

customers
Channels
20th Jun 2019

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Popular resources

3rd Jun 2019

Service directors: Don’t let technology hinder CX

The ability to create an experience which meets, and exceeds, customer expectations in a seamless, personalised and easy way, is what...
7th May 2019

What are the benefits of conversational commerce?

Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store. When you enter you'...
26th Apr 2019

3 ways to overcome omnichannel obstacles

Overcome complex organisational and technological barriers to enable true omnichannel transformation. Omnichannel is one of those words...
11th Apr 2019
4

Should you follow Lush and quit social media?

Cosmetics firm Lush is closing its social media accounts. What are the arguments for and against abandoning social networks? This week...
Robot
Channels
12th Apr 2019
1 comment

How and why you should run a chatbot trial

Signpost success customer service
Channels
15th Mar 2019

How to start tackling unified end-to-end service

6th Mar 2019
Blog

CX: High tech still needs high touch

By Senior Vice President and General Manager...
Analytics
28th Feb 2019
Blog

AI is predicting the path to CX success

By Director of Product Marketing
Artificial intelligence
Chatbot
Channels
26th Mar 2019

4 reasons why 2019 is the year chatbots grow up

people
Channels
31st Oct 2019

2019 CX trends report

Spanner crowd service
Channels
4th Mar 2019

Disrupt your industry with crowd service

Plug contact centres
Channels
1st May 2019

Hoerbiger's 3-step model to digital transformation

CRM future
Channels
22nd Mar 2019
2 comments

Why 2019 is a turning point for customer service

18th Feb 2019
Blog

How London Fashion Week connects customer journeys

By
Customer journey
InMoment report
Channels
5th Feb 2019

How to develop a robust, ROI-focused CX programme

Robot
Channels
1st Feb 2019
1 comment

3 chatbot fails and what they teach us