Channels

Recent research from ContactBabel has uncovered that traditional telephony-based interactions are on the decline. The analyst’s recent “The...
11th Sep 2018
1
From Watson to Sophia, is the proliferation of intelligent robot personas having unintentionally negative consequences? One of the subtle...
7th Sep 2018
Instagram has become an excellent way to engage followers - but should brands that have an Instagram presence also be treating it as a...
20th Aug 2018
2
Marks & Spencer has announced it will be replacing its switchboard staff with artificial intelligence. Is this a hasty move or a sign...