Channels

Channels

Best practices and new developments about all the channels by which customer service is delivered.
customers
20th Jun 2019
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12th Apr 2019
If you're launching a chatbot, you may need to win the hearts and minds of both your employees and your customers in order for it to be a...
15th Mar 2019
To cater for modern customers, today's companies must support a wide range of different touchpoints. So how can brands deliver an end-to-...
Enterprises are rushing to launch digital transformation initiatives that provide more channels for customers to reach the business;...
Can it be true that by next year (2020) the average person will have more conversations with chatbots than with their partner? On one level...
people
25th Feb 2019