Channels

Blog
By
Jeremy Payne
VP International Marketing at Enghouse...
2
Marks & Spencer has announced it will be replacing its switchboard staff with artificial intelligence. Is this a hasty move or a sign...
According to Fred Reichheld , even a small percent increase in customer retention results in an impressive increase in a company’s profits...
The desire to deploy chatbots in contact centres raises the challenge of how to seamlessly blend human and bot interaction in a way that...
1
Public complaints on Twitter can be painful for brands, and can cause them damage. How can they be avoided while still placating the...