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Hear from Kimberlee West in our on-demand webinar 'Customer service: How to use AI to anticipate, advise and improve experiences'...
Chatbots and virtual assistants are playing an increasingly important role in customer service today, representing a popular option to...
There is one hard truth about self-service : It must be an easier experience for the customer than calling the contact centre, otherwise it...
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Chatbot adoption continues to rise, but new research reveals that as they become a more familiar interaction point for consumers there are...