Channels

Channels

Best practices and new developments about all the channels by which customer service is delivered.
customers
20th Jun 2019
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7th May 2019
Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store. When you enter you'...
26th Apr 2019
Overcome complex organisational and technological barriers to enable true omnichannel transformation. Omnichannel is one of those words...
11th Apr 2019
4
Cosmetics firm Lush is closing its social media accounts. What are the arguments for and against abandoning social networks? This week...
12th Apr 2019
1
If you're launching a chatbot, you may need to win the hearts and minds of both your employees and your customers in order for it to be a...
6th Mar 2019
Blog
By Senior Vice President and General Manager...
28th Feb 2019
people
25th Feb 2019