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There is one hard truth about self-service : It must be an easier experience for the customer than calling the contact centre, otherwise it...
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Chatbot adoption continues to rise, but new research reveals that as they become a more familiar interaction point for consumers there are...
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In the latest in our new series where technology leaders tackle the challenges most commonly reported by adopters of their category of...
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As artificial intelligence (AI) continues to grow, new technologies and applications will naturally emerge. AI cannot be ignored. If you’re...