Channels

13th Oct 2017
0
brain

What are the types of AI & which is best for you?

5th Oct 2017
0
Speak

How TalkTalk transformed its online community

4th Oct 2017
0
Heart

Infographic: How to improve empathy for customers

3rd Oct 2017
0
Chatbot

Will Microsoft change your chatbot strategy?

2nd Aug 2017
1
Retail

Refresh point-of-purchase: Tips from luxury brands

20th Jul 2017
0
Machines
The proactive customer service guide

How will IT trends shape proactive service?

Trending

29th Sep 2017
1
Robot businessman

Will chatbots be successful in financial services?

Popular resources

29th Sep 2017
1

Infographic: Brands failing with chat service

Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations for this...
19th Sep 2017
0

Practitioners reveal proactive service problems

I’d like to share some fascinating insights from a recent seminar attended by frontline contact centre practitioners that shed some light...
13th Sep 2017
1

6 good self-service habits to get into

In today’s digital age, where customers want fast, efficient service that allows them to get what they need in as effortlessly as possible...
30th Aug 2017
0

Infographic: The four worst types of customer

There are many different types of people in this world, most are delightful and interesting. But don't you find that some can just be a bit...
17th Jul 2017
0
Emojis

Do emojis have a role in live chat support?

10th Jul 2017
omnichannel

eBook: Why omnichannel is no longer optional

29th Jun 2017
0
Lending a hand
The proactive customer service guide

6 examples of great proactive customer service

23rd Jun 2017
TEAM

How to build an omnichannel team

15th Jun 2017
0
Pie
Human vs digital

Finding the right balance of human/digital support

12th Jun 2017
0
Brain machine
Human vs digital

Using AI to improve CX: Lessons from Netflix

22nd May 2017
0
Robot arrow
Human vs digital

Where do chatbots sit in the customer journey?

18th May 2017
1
Chatbot
Human vs digital

5 brilliant chatbots and what they teach us

15th May 2017
1
Robot
Human vs digital

When & why do chatbots make a mess of service?

11th May 2017
1
Blog

Adaptive marketers focus on customers not channels

By
Jeff Hassemer
Chief Strategy Officer
Customer journey
11th May 2017
1
Robot businessman
Human vs digital

Could chatbots completely replace human agents?

27th Apr 2017
1
Robot human
Human vs digital

How can technology make your CX more human?