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2nd Oct 2019
2 comments
90% of consumers want service resolution in 24hrs
22nd Aug 2019
1 comment
Why customer channel preferences aren't clear cut
13th Aug 2019
3 comments
Which chatbot works best for your business?
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24th Jun 2019
A guide to sustainable CX in the contact centre
20th Jun 2019
Advance the digital journey
Trending
Engagement
9 sample customer journey maps to learn from
Voice of the Customer
Seven proven ways to improve NPS
Voice of the Customer
What you should (and shouldn't) use NPS for
Loyalty
MBA in Customer Love: Could you pass the 10 tests?
3rd Jun 2019
Blog
Service directors: Don’t let technology hinder CX
By
Andy Mack
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