Channels

25th Jun 2018
Customer journey mapping is a discipline that seems to be perennially popular in customer experience circles, but how well-adopted is the...
Are you an AI optimist, or pessimist? Bas de Vos, director of global enterprise software provider IFS’s creative think tank IFS Labs,...
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Email is and will remain a critical customer service channel, according to new research. A 2017 study from inContact revealed that just 43...
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What are the practical steps that organisations can take with their chatbots today to achieve positive results tomorrow? If you were to ask...