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17th Jan 2020
Blog
Great CX doesn’t end after checkout
By
Prelini Udayan-Chiechi
VP Marketing, EMEA
17th Jan 2020
How the Singapore's government chatbot initiative
19th Dec 2019
1 comment
When do you turn to tech in the customer journey?
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5th Nov 2019
Blog
Is your firm using emotional connections in CX?
By
Tim Kimber
Director of Product Marketing
2nd Oct 2019
2 comments
90% of consumers want service resolution in 24hrs
Trending
Contact centres
Service's big opportunity is also its main threat
Engagement
Why your company has a customer empathy deficit
Engagement
9 sample customer journey maps to learn from
22nd Aug 2019
1 comment
Why customer channel preferences aren't clear cut
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Popular resources
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Which chatbot works best for your business?
What are the true benefits of developing a chatbot for your business? Nastasya Savina of Just AI explains. 265 billion customer support...
24th Jun 2019
A guide to sustainable CX in the contact centre
Your company’s best chance to win the customer experience battle lies within your contact centre. To win in the long run, you must create a...
20th Jun 2019
Advance the digital journey
Deliver a better customer experience on any device In this complimentary ebook, we explore the difference between traditional and knowledge...
3rd Jun 2019
Service directors: Don’t let technology hinder CX
The ability to create an experience which meets, and exceeds, customer expectations in a seamless, personalised and easy way, is what...
7th May 2019
Blog
What are the benefits of conversational commerce?
By
PV Kannan
CEO
26th Apr 2019
3 ways to overcome omnichannel obstacles
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11th Apr 2019
4 comments
Should you follow Lush and quit social media?
12th Apr 2019
1 comment
How and why you should run a chatbot trial
15th Mar 2019
How to start tackling unified end-to-end service
6th Mar 2019
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CX: High tech still needs high touch
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KrisMcKenzie
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28th Feb 2019
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AI is predicting the path to CX success
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Brendan Dykes
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26th Mar 2019
4 reasons why 2019 is the year chatbots grow up
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2019 CX trends report
4th Mar 2019
Disrupt your industry with crowd service
1st May 2019
Hoerbiger's 3-step model to digital transformation
22nd Mar 2019
2 comments
Why 2019 is a turning point for customer service
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