Channels

Best practices and new developments about all the channels by which customer service is delivered.

Artificial intelligence

16th Nov 2022

Are all members of a conversational AI team equal?

Mandy Reed

Virtual agents

8th Nov 2022

Are Virtual Assistants part of your workforce?

Klaus Failenschmid

Contact centres

13th Sep 2022

Insights from CX expert Shep Hyken

Kate Rogerson

Channels

25th Aug 2022

The 4 factors driving tech innovation in service

Neil Davey

Chatbots

19th Jul 2022

Building a cohesive chatbot & live chat solution

Mandy Reed

Channels

11th Jul 2022

What I learned from reading 10,000 webchats

Andrew Moorhouse

Channels

30th Jun 2022

WATCH NOW: What is seamless CX?

Chris Ward

Contact centres

7th Jun 2022

Gen Z and your customer self-service

Mandy Reed

Chatbots

17th May 2022

Integrate your way to better self-service

Mandy Reed

Artificial intelligence

6th Jun 2022

You’re going to need a better bot

Dragoradknezi

Social customer service

6th Jun 2022

How the metaverse will change customer experiences

Dave O'Flanagan

Resources

Ebook

Sponsored

Optimise your contact centre customer experience

Boost your contact centre with machine learning and analytics Modernise your customer experiences by introducing artificial intelligence and machine...

Toolkit

Sponsored

The customer service-led growth playbook

Ebook

Sponsored

4 evaluation essentials for personalising service

Report

Sponsored

CEM Maturity Model: Measure & improve your CX

Ebook

Sponsored

The final rant: Making CX a c-suite priority

Channels

28th Oct 2022

Will Musk kill Twitter customer service?

Chris Ward

Elon Musk acquisition of Twitter raises questions about future use of platform for customer service

Artificial intelligence

19th Apr 2022

Reducing conversational AI project risk: Step 3

Mandy Reed

Chatbots

12th Apr 2022

Reducing conversational AI project risk: Step 2

Mandy Reed

Chatbots

5th Apr 2022

Reducing conversational AI project risk: Step 1

Mandy Reed

Channels

7th Apr 2022

Snubbed! Brands ignore customers on messaging apps

Chris Ward

Channels

13th Apr 2022

How to support staff in the cost-of-living crisis

Ben Booth

Channels

9th Mar 2022

Chatbot interactions to exceed 10 billion by 2027

Chris Ward

Chatbots

1st Mar 2022

A generic ‘chat now’: Virtual agent or live chat?

Mandy Reed

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Creative Virtual

25th Oct 2022

Age UK Collaborates with Creative Virtual

Creative Virtual

7th Sep 2022

Creative Virtual Recognised as Innovation Leader

NICE

11th Apr 2022

NICE supports 4m UK investigations via platform

NICE

30th Mar 2022

NICE Achieves Perfect Scores in DMG report

Artificial intelligence

24th Feb 2022

Are voicebots & chatbots vital to modern service?

Dolores Moret Ibanez

Chatbots

22nd Feb 2022

Make your conversational AI tool healthier in 2022

Mandy Reed

Artificial intelligence

24th Jan 2022

Are you tracking customer intent?

Gary Pipes

Omnichannel

14th Jan 2022

Omnichannel personalisation trends for 2022

Vipul Aggarwal

Contact centres

8th Dec 2021

Peak preparation: A blueprint for service success

Roger Beadle

Channels

14th Oct 2021

ON-DEMAND: Why digital-first = customer-first

Neil Davey

Channels

5th Oct 2021

S3 Ep1: Gig economy, future of customer service?

Connecting the dots MyCustomer.com podcast series 3 episode 1

Channels

28th Sep 2021

Fix digital-first service woe with one simple task

Peter Massey

Contact centres

24th Sep 2021

Transforming the telco customer experience

Andrew Walker Accenture

Chatbots

16th Sep 2021

Will conversational AI resolve chatbot fails

Nikolas Kairinos

Channels

8th Jul 2021

Fewer excuses and more empathy, demand customers

Chris Ward

Channels

Channels

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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