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There is a storm coming – and that storm is artificial intelligence (AI). AI software will power smart or even superintelligent machines...
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The realm of artificial intelligence (AI) remains a place of much debate, as shown in extravagant fashion by Elon Musk and Mark Zuckerberg...
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Self-service has become an increasingly crucial component of the customer service mix. Whether it be online FAQs, virtual assistants or...
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42% of consumers refuse to buy from companies they don't feel are empathic. So how can your organisation ensure that your frontline staff...