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Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations for this...
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I’d like to share some fascinating insights from a recent seminar attended by frontline contact centre practitioners that shed some light...
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In today’s digital age, where customers want fast, efficient service that allows them to get what they need in as effortlessly as possible...
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There are many different types of people in this world, most are delightful and interesting. But don't you find that some can just be a bit...
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