Channels

Channels

Best practices and new developments about all the channels by which customer service is delivered.

Channels

14th Oct 2021

ON-DEMAND: Why digital-first = customer-first

by

virtual roundtable

Channels

5th Oct 2021

Podcast: Is the gig economy the future of service?

Connecting the dots MyCustomer.com podcast series 3 episode 1

Channels

28th Sep 2021

Fix digital-first service woe with one simple task

by

digital-first

Contact centres

24th Sep 2021

Transforming the telco customer experience

by

Andrew Walker Accenture

Chatbots

16th Sep 2021

Will conversational AI resolve chatbot fails

by

Nikolas Kairinos

Channels

8th Jul 2021

Fewer excuses and more empathy, demand customers

by

Loyalty

B2B

11th Jun 2021

Sponsored

B2B Customer Experience finding its place

by

Customer reviews

8th Jun 2021

Sponsored

How to effectively use SMS as a survey channel

by

Channels

10th Jun 2021

COVID drives spike in email use as service channel

by

Email

Channels

12th May 2021

Can we achieve empathy in a digital environment?

by

Prof. V. Charles

Computer heart

Artificial intelligence

5th May 2021

Re-establishing CX beyond Covid

by

Channels

28th Apr 2021

New report: The future of CX in financial services

by

Piggy bank

Trending

Engagement

2nd Dec 2021

On-demand: How to respond to the megatrends in CX

Customer experience management is being influenced by several significant trends - but how should CX leaders respond?

by

CX megatrends

Loyalty

7th Dec 2021

Is customer experience dying and can it be saved?

by

is cx dead

Engagement

2nd Dec 2021

MyCustomer’s 10 most-read articles of 2021

by

News

CRM

1st Nov 2010

Paul Greenberg: Social CRM? Really? REALLY?

by

MyCustomer.com

Engagement

30th Jul 2018

9 sample customer journey maps to learn from

by

Customer journey

Channels

29th Mar 2021

Chatbots: What future for the ‘virtual idiot’?

by

Virtual idiots

Contact centres

8th Mar 2021

4 tips for making video work as a service channel

by

Channels

22nd Feb 2021

How can brands transform the service experience?

by

Transformation

Channels

28th Jan 2021

Have bots & video reached a service tipping point?

by

Video

Channels

4th Feb 2021

How the dash to digital has harmed CX

by

dash to digital

Channels

18th Jan 2021

Here's when AI can cause more CX harm than good

by

Ricardo Saltz Gulko

Brain

Resources

Report

Sponsored

Voice of the contact centre consumer

Download this report for a deep dive into customers' views and expectations of contact centre services...

odigo cover

Research

Sponsored

Improving empathy in customer service

cover

Report

Sponsored

Reputation management for mobile apps

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New

Ebook

Sponsored

Meet the 2021 customer experience trailblazers

Meet the 2021 customer experience trailblazers

New

Ebook

Sponsored

Customer Journey Orchestration: A practical guide

Cover

Channels

18th Feb 2021

OnDemand webinar: How to solve digital CX dilemmas

by

vonage

Channels

6th Jan 2021

Where will 2021's bigger service budgets be spent?

by

Fist money

Channels

7th Dec 2020

4 service positives to take away from 2020

by

Channels

29th Dec 2020

What to do if your digital transformation fails

by

broken car

Artificial intelligence

28th Oct 2020

Blending AI & human for integrated omnichannel CX

by

Channels

17th Mar 2021

How mystery shopper studies can improve chatbots

by

Robot service channels

Collaboration

5th Nov 2020

Unified comms & collaboration beyond COVID-19

by

Channels

15th Oct 2020

Is complaint handling becoming inhumane?

by

Robot fight

Channels

29th Sep 2020

Transformative times need better digital journeys

by

digital journey

Artificial intelligence

21st Sep 2020

The big mistake people make with AI

by

Pages