Aspect Software has extended its multi-channel customer contact portfolio, Unified IP 7 Platform, with the launch of Unified IP 7.1.
The Unified IP 7 platform delivers workflow rules, performance analytics and workforce optimisation capabilities to social media-based communications in the call centre.
Dubbed ‘Tiger Shark’, the 7.1 feature brings new compliance capabilities to help organisations adhere to government regulations when undertaking outbound activities. The extended platform also adds capabilities to inbound multi-channel contact management to improve the customer experience.
But why the name ‘Tiger Shark’? Michael Regan, SVP of R&D at Aspect, explained: “With the ability to keep customers agile and moving forward, Unified IP 7.1 is an interaction management solution that enables organizations to shrewdly navigate the challenges of effective customer interaction management.
“Aspect Unified IP 7.1 comes with a host of enhanced features that fully leverage its highly available, scalable architecture. But Tiger Shark is not just about the sheer number of next-generation capabilities; it's also about the quality built in to each and every one of them.”