Chris Bucholtz, SugarCRM: Oracle's product line uncertainty has opened a window

Chris Bucholtz is a renowned thought leader in the CRM space, with 17 years of experience as a technology journalist under his belt, including roles as the first editor of InsideCRM, and founder of Forecasting Clouds. Last year Chris crossed over to the vendor side, joining SugarCRM as editor in chief of CRM Outsiders, one of the most influential CRM blogs in the world. MyCustomer.com caught up with Chris at Gartner's Customer Strategies & Technologies Summit 2012 to discuss how SugarCRM has moved from open source to an open company, and how the changing CRM market is creating opportunities for challenger vendors.