Get Satisfaction has announced upgrades to its customer engagement platform to extend the company’s Get Satisfaction Anywhere strategy.
The introduction of a new Get Satisfaction Engage widget allows community managers to embed their customer communities in multiple online touch points within their websites and across product, e-commerce, and support pages and engage with their customers anywhere.
The new widget allows users to:
Embed community anywhere online
Present contextually relevant conversations
Easily match corporate brand
Configure function, content and headings
Wendy Lea, CEO at Get Satisfaction, said: “For the first time, companies now can blend social conversations anywhere on their website instead of relegating social to separate ‘destination channels’ such as Facebook or forums. Now customer conversations and advocacy – the essential purchase drivers in today’s socially connected world - can be an integral part of any e-commerce site or web page, accelerating customer acquisition.”
Kishore Balakrishman, program manager at Adobe Systems, said: “We are implementing Get Satisfaction Engage so that we can more seamlessly integrate our community throughout our eLearning product suite. This allows our customers to share their best practices with each other within the appropriate context.”