42% of consumers refuse to buy from companies they don't feel are empathic.
So how can your organisation ensure that your frontline staff have empathy for the csutomers they deal with?
This infographic from GetCRM examines the importance of empathy for both customers and company culture alike, and explores different ways of improving empathy amongst your staff.
[Click to enlarge]
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.