According to Fred Reichheld, even a small percent increase in customer retention results in an impressive increase in a company’s profits.
But examples of bad customer service are all around.
They include companies that shuffle customers from agent to agent without solving the problem; businesses who make it next to impossible to get a representative on the phone; and those who promise the world, then disappear after they receive payment.
The good news, however, is that there are plenty of examples of good customer service, too.
The following infographic outlines the industries that are best at delivering great service, four examples of high-quality customer service, and some takeaways for companies looking to up their own game.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.