Infographic: Four examples of genuinely great customer service

thumbs
istock
Share this content

According to Fred Reichheld, even a small percent increase in customer retention results in an impressive increase in a company’s profits. 

But examples of bad customer service are all around.

They include companies that shuffle customers from agent to agent without solving the problem; businesses who make it next to impossible to get a representative on the phone; and those who promise the world, then disappear after they receive payment.

The good news, however, is that there are plenty of examples of good customer service, too.

The following infographic outlines the industries that are best at delivering great service, four examples of high-quality customer service, and some takeaways for companies looking to up their own game.

[Click to enlarge]

Great customer service

About Neil Davey

ND2

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

Replies

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.