What consumers expect from your customer service today has changed.
Customers now demand support 24/7, rather than 9-5. Customers want to be in control of when and where the communication takes place, rather than it being dictated by the business. And customers want all their conversations with different staff to be seamless, without having to repeat themselves.
So how should companies respond to these new demands?
This infographic from Provide Support examines the six steps that service organisations need to follow, including:
- Make it mobile.
- Make it social.
- Make them well-informed.
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.