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Infographic: How consumers are changing the face of customer service

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8th Aug 2016
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What consumers expect from your customer service today has changed. 

Customers now demand support 24/7, rather than 9-5. Customers want to be in control of when and where the communication takes place, rather than it being dictated by the business. And customers want all their conversations with different staff to be seamless, without having to repeat themselves. 

So how should companies respond to these new demands?

This infographic from Provide Support examines the six steps that service organisations need to follow, including:

  • Make it mobile. 
     
  • Make it social. 
     
  • Make them well-informed. 

 

Service

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