Infographic: How to use SMS for customer service

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In a fast-moving digital world, consumers want instant and on-demand service. And with 90% of the world's population covered by cell signal, it's really no surprise that text messaging is becoming a vital mode of communication for businesses looking to reach out to their customer base in a way that is both efficient and friendly. 

This infographic from Demandforce shows how your business could be capitalising on text messaging as a customer service and marketing tool. (click to enlarge)


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