Omnichannel means being able to communicate with companies through voice, text, email, web chat, social and more - seamlessly. This infographic from One Reach examines what a day in the life of omnichannel might look like. (Click to enlarge)
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.