Outstanding digital customer experience is an essential differentiator in increasingly competitive markets. But how should you use multiple channels to interact with customers? This infographic from Orange Business Services explores. (Click to enlarge)
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.