There has been growing publicity surrounding the use of chatbots to deliver customer service over the last 12 months - some of it good, and some of it not so good. But what do British consumers really think about chatbots?
This infographic from myclever shares the results of a survey of 1,000 UK adults carried out by Usurv in May 2016, examining customer opinions of online customer service and chatbots.
What frustrations customers have experienced with online services in the last month.
What sectors are in particular need of online service improvements.
Predicted uses of chatbots.
What service channels deliver the best perceived benefits.
After two decades of experience working as a journalist and editor covering business and technology, including over 15 years as editor of MyCustomer, Neil now works as senior content manager at skills-based workforce management platform provider Spotted Zebra. ...