Local authorities link up with Lagan

Six UK local authorities have deployed Lagan web-based Integration Adaptors linking their Lagan CRM and Case Management system to Northgate’s Sx3 Revenues and Benefits back office applications.

The councils include Argyll & Bute (delivered by Steria managed services), Bassetlaw DC, Bristol City Council, Hambleton DC, North Kesteven and Nottingham City Council (delivered by Capita managed services).

The integration adaptors were built under an OEM agreement for Lagan, using Hyfinity’s innovative rapid Enterprise Web 2.0 & SOA platform technology.

Under the terms of the agreement with Lagan, the transactional e-forms and rich web applications seamlessly present themselves as part of the Lagan CRM and Case Management application.

This enables a council’s customer service operative to manage a customer interaction and account completely from within the Lagan system, including getting customer or query specific data, amending transactional information that may actually be located within a number of applications

The National Customer Relationship Management (CRM) Project for Scotland has selected Lagan as the preferred supplier for its CRM system. The project will be implemented initially across four councils: Aberdeen City, Inverclyde, Scottish Borders and West Lothian, which serve 500,000 people between them.