MyCustomer.com has launched a dedicated guide to omnichannel service, collating insight, expertise and advice from the pages of our website and from extensive interviews with some of the leading lights in the world of retail and service.
Across seven chapters, the ebook walks you through the world of omnichannel service, step by step – from building a strategy, to creating the right technical infrastructure, to putting processes in place. We’ll also examine best practices from some of the leaders in the field.
The guide is designed to be the perfect starting point for your omnichannel journey!
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.