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Omnichannel service: The ultimate ebook

21st Oct 2013
Share this content has launched a dedicated guide to omnichannel service, collating insight, expertise and advice from the pages of our website and from extensive interviews with some of the leading lights in the world of retail and service. 
Across seven chapters, the ebook walks you through the world of omnichannel service, step by step – from building a strategy, to creating the right technical infrastructure, to putting processes in place. We’ll also examine best practices from some of the leaders in the field.
The guide is designed to be the perfect starting point for your omnichannel journey!

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