MyCustomer.com has launched a dedicated guide to omnichannel service
, collating insight, expertise and advice from the pages of our website and from extensive interviews with some of the leading lights in the world of retail and service.
Across seven chapters, the ebook
walks you through the world of omnichannel
service, step by step – from building a strategy, to creating the right technical infrastructure, to putting processes in place. We’ll also examine best practices from some of the leaders in the field.
is designed to be the perfect starting point for your omnichannel journey!
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