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WEBINAR: Going digital is easy - doing it right is not

2020 was a dash to digital customer service - so 2021 must be the year to refine and perfect digital CX. Join MyCustomer's Neil Davey and guests for a webinar on Feb 18 at 11AM GMT to learn how.

18th Feb 2021
Managing editor
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The pandemic has driven a rapid shift to digital service channels. But while a dash to digital has occurred, there has not necessarily been the time/rigour to ensure that digital experiences are adequate - which could be costly to organisations in the medium-term.

So how can organisations identify where problems exist and how they can be improved? 

On February 18th at 11AM GMT, MyCustomer will be hosting a webinar to clear up some of the key questions that remain for organisations that are trying to improve the quality of their digital experiences in the coming year, including:

  • What have been the common shortcomings of the forced dash to digital?
  • Which brands have made the greatest strides with their digital experiences since the start of the pandemic?
  • What can we learn from these digital success stories?
  • How can organisations gauge the quality of their digital CX? 

MyCustomer managing editor Neil Davey will be joined by customer service speaker, author and advisor Adrian Swinscoe, and Vonage's senior director for solutions engineering Siobhan Lettice as they share their insights and answer audience questions. 

So register now to book your place. 



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