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Service
Channels
Research
Sponsored
Improving empathy in customer service
Channels
14th Oct 2021
ON-DEMAND: Why digital-first = customer-first
by
Neil Davey
Channels
5th Oct 2021
S3 Ep1: Gig economy, future of customer service?
Channels
28th Sep 2021
Fix digital-first service woe with one simple task
by
Peter Massey
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2
Contact centres
24th Sep 2021
Transforming the telco customer experience
by
Andrew Walker Accenture
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Chatbots
16th Sep 2021
Will conversational AI resolve chatbot fails
by
Nikolas Kairinos
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Channels
8th Jul 2021
Fewer excuses and more empathy, demand customers
by
Chris Ward
B2B
11th Jun 2021
B2B Customer Experience finding its place
by
Smoke CI
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Customer reviews
8th Jun 2021
How to effectively use SMS as a survey channel
by
Smoke CI
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Channels
10th Jun 2021
COVID drives spike in email use as service channel
by
Chris Ward
Channels
12th May 2021
Can we achieve empathy in a digital environment?
by
Prof. V. Charles
Artificial intelligence
5th May 2021
Re-establishing CX beyond Covid
by
Zoey_Planjer
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Channels
28th Apr 2021
New report: The future of CX in financial services
by
Chris Ward
Channels
29th Mar 2021
Chatbots: What future for the ‘virtual idiot’?
by
Chris Ward
Research
Sponsored
The future of customer experience in retail
Contact centres
8th Mar 2021
4 tips for making video work as a service channel
by
Jeremy Payne
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Channels
22nd Feb 2021
How can brands transform the service experience?
by
Philip Jenkins
Channels
28th Jan 2021
Have bots & video reached a service tipping point?
by
Chris Ward
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2
Channels
4th Feb 2021
How the dash to digital has harmed CX
by
Neil Davey
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3
Research
Sponsored
How have CX programmes adapted to COVID-19?
Channels
18th Jan 2021
Here's when AI can cause more CX harm than good
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1
Channels
18th Feb 2021
OnDemand webinar: How to solve digital CX dilemmas
by
Neil Davey
Channels
6th Jan 2021
Where will 2021's bigger service budgets be spent?
by
Neil Davey
Channels
7th Dec 2020
4 service positives to take away from 2020
by
Neil Davey
Channels
29th Dec 2020
What to do if your digital transformation fails
by
Colin Shaw
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1
Artificial intelligence
28th Oct 2020
Blending AI & human for integrated omnichannel CX
by
Jitender Mohan
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Channels
17th Mar 2021
How mystery shopper studies can improve chatbots
by
Daniel Ord
Ebook
Sponsored
How to use Gmail as a help desk
Collaboration
5th Nov 2020
Unified comms & collaboration beyond COVID-19
by
Jeremy Payne
Blog image, notepad with pen
Channels
15th Oct 2020
Is complaint handling becoming inhumane?
by
Chris Ward
Research
Sponsored
Empathy in customer service - a consumer survey
Channels
29th Sep 2020
Transformative times need better digital journeys
by
Amy Scott
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