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Common Agile practices to help insight teams
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Are these the most sexist ads of all time?
Data
How Agile working benefits customer insight teams
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What makes a successful CX leader?
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What do analytics-led contact centres look like?
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On-demand webinar: What is intelligent service?
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Assessing how engaged your employees are
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The ultimate guide to customer journey mapping
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Two strategies to serve customers' emotional needs
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Can AI aid contact centres with whisper coaching?
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The art of conversational surveys
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How to run a contact centre in North America
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Can AI aid contact centres with whisper coaching?
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Resources
Events & webinars
CX Leader of the Year
Service
Channels
Channels
16th Nov 2018
The truth about what customers want
16th Nov 2018
Driving customer-centric business strategies
16th Nov 2018
The danger of digital customer service
2nd Oct 2018
Tactics to achieve customer service excellence
18th Sep 2018
Blog
Map customer journeys before you roll out channels
By
Jeremy Payne
VP International Marketing at Enghouse...
21st Sep 2018
How to create customer empathy with live chat
11th Sep 2018
1 comment
Is AI reinforcing gender stereotypes?
20th Aug 2018
2 comments
Is M&S wrong to replace switchboard staff with AI?
7th Sep 2018
Is Instagram now a customer service platform?
6th Aug 2018
Infographic: 4 examples of genuinely great service
17th Jul 2018
How to integrate chatbots into customer journeys
13th Jul 2018
1 comment
How to stop customers tweeting public complaints
25th Jun 2018
Customer journey mapping research report 2018
14th Jun 2018
3 enterprise areas where AI can turn buzz into biz
4th May 2018
4 comments
Are expectations of email responses unreasonable?
12th Apr 2018
Webinar: Using AI to anticipate customer service
5th Apr 2018
The role of customer service in the advice era
5th Apr 2018
How retailers can assess their channel strategies
3rd Apr 2018
Infographic: How to measure chatbot effectiveness
23rd Apr 2018
2 comments
How to integrate AI into your customer service
8th Feb 2018
1 comment
Infographic: What customers hate about chatbots
29th Jan 2018
Chatbots: How to tackle the most common obstacles
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