chatbot woman
Channels
11th Sep 2018
1 comment

Is AI reinforcing gender stereotypes?

M and S
Channels
20th Aug 2018
2 comments

Is M&S wrong to replace switchboard staff with AI?

Camera instagram
Channels
7th Sep 2018

Is Instagram now a customer service platform?

thumbs
Channels
6th Aug 2018

Infographic: 4 examples of genuinely great service

Robot human
Channels
17th Jul 2018

How to integrate chatbots into customer journeys

Twitter complaints
Channels
13th Jul 2018
1 comment

How to stop customers tweeting public complaints

Journey mapping
Channels
25th Jun 2018

Customer journey mapping research report 2018

Robot businessman
Channels
14th Jun 2018

3 enterprise areas where AI can turn buzz into biz

Channels
4th May 2018
4 comments

Are expectations of email responses unreasonable?

Umbrella
Channels
12th Apr 2018

Webinar: Using AI to anticipate customer service

guidance advice
Channels
5th Apr 2018

The role of customer service in the advice era

Closed sign store closure
Channels
5th Apr 2018

How retailers can assess their channel strategies

Chatbot
Channels
3rd Apr 2018

Infographic: How to measure chatbot effectiveness

robot AI chatbot
Channels
23rd Apr 2018
2 comments

How to integrate AI into your customer service

Chatbot
Channels
8th Feb 2018
1 comment

Infographic: What customers hate about chatbots

Troubleshooter blue
Channels
29th Jan 2018

Chatbots: How to tackle the most common obstacles

Brain
Channels
24th Jan 2018
1 comment

4 ways AI will shake up service in 2018

Robots
Channels
15th Nov 2017

Chatbot lessons from T-Mobile, Robeco and more

Facebook Messenger
Channels
9th Nov 2017
2 comments

Facebook Customer Chat: The future of service?

Channels
20th Nov 2017
1 comment

How to get online complaint management right

Robot human
Channels
2nd Nov 2017
1 comment

Drop the BS from AI: 4 hard facts about chatbots

FAQs
Channels
12th Feb 2018

Self-service FAQs: How to minimise customer effort