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Resources
Events & webinars
CX Leader of the Year
Service
Channels
Channels
17th Jan 2019
Messaging: The future of customer service?
14th Jan 2019
Is it time to switch to conversational surveys?
16th Nov 2018
The truth about what customers want
16th Nov 2018
Driving customer-centric business strategies
16th Nov 2018
The danger of digital customer service
2nd Oct 2018
Tactics to achieve customer service excellence
18th Sep 2018
Blog
Map customer journeys before you roll out channels
By
Jeremy Payne
VP International Marketing at Enghouse...
21st Sep 2018
How to create customer empathy with live chat
11th Sep 2018
1 comment
Is AI reinforcing gender stereotypes?
20th Aug 2018
2 comments
Is M&S wrong to replace switchboard staff with AI?
7th Sep 2018
Is Instagram now a customer service platform?
6th Aug 2018
Infographic: 4 examples of genuinely great service
17th Jul 2018
How to integrate chatbots into customer journeys
13th Jul 2018
1 comment
How to stop customers tweeting public complaints
25th Jun 2018
Customer journey mapping research report 2018
14th Jun 2018
3 enterprise areas where AI can turn buzz into biz
4th May 2018
4 comments
Are expectations of email responses unreasonable?
12th Apr 2018
Webinar: Using AI to anticipate customer service
5th Apr 2018
The role of customer service in the advice era
5th Apr 2018
How retailers can assess their channel strategies
3rd Apr 2018
Infographic: How to measure chatbot effectiveness
23rd Apr 2018
2 comments
How to integrate AI into your customer service
Show more
