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Front to end customer service: The benefits of...

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Video: Customer support 2.0?

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Infographic: How and why consumers contact brands

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Consumers quick to punish brands failing at...

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Forrester: Marketers must adopt an orchestrated...

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Omnichannel service: The ultimate ebook

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Live chat: How to identify and implement the...

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Multichannel

25 key multi-channel customer service statistics

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Omnichannel trend set to explode but can...

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We have multichannel customers but where's the...

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Becoming socially enabled a major priority for...

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Customer complaints set to explode online

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Forrester: B2B marketing measurement must mature

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Marketing campaigns lacking customer-centricity...

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Social the fastest and most reliable service...

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Infographic: How social customer service can...

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Why ignoring omnichannel is bad for customers...

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Infographic: Why businesses buy customer...

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Infographic: How consumers are using mobile for...

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Customers take to social for service but is...

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The multichannel marketing maturity model:...

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Infographic: The rise and rise of showrooming

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Why ignoring omnichannel isn't an option

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Infographic: How social CRM fuels engagement...

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Sir Terry Leahy: Brands are failing the...

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Your to-do list: The 12 tenets of superior...

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Martin Hill-Wilson: Social is your radar for...

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Social customer service in action: Lessons from...

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Social customer support: Lessons from the...

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Ashu Roy, eGain: Why omnichannel is boiling...

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How you structure social customer support could...

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Infographic: Why social customer service can't...

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