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Service
Channels
Artificial intelligence
21st Sep 2020
The big mistake people make with AI
by
Colin Shaw
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Channels
11th Sep 2020
Pandemic paves the way for omni-digital customers
by
Chris Ward
Channels
16th Sep 2020
Watch now: Fast-track your service transformation
by
Neil Davey
Service design
11th Sep 2020
Can on-demand services continue to engage?
by
James Manderson
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Report
Sponsored
The Inner Circle Guide to AI-Enabled Self-Service
Channels
20th Jul 2020
Digital transformation projects sped up by 6 years
by
Chris Ward
Channels
7th Jul 2020
Are we on the cusp of the post-human service era?
by
Chris Ward
Ebook
Sponsored
Outstanding omnichannel customer service is key
Channels
4th Jun 2020
Find the right service mix for new customer needs
by
Neil Davey
Social customer service
27th Apr 2020
Instagram: A customer care channel to consider?
by
Julien Rio
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Self-service
27th Apr 2020
Self-service is great but we still need humans too
by
scottbreadmore
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Channels
20th Mar 2020
7 techniques to humanise digital CX channels
by
Isabelle Zdatny
Channels
17th Mar 2020
Does nudge theory work in customer experience?
by
Chris Ward
Channels
11th Mar 2020
On-demand webinar: Orchestrating customer journeys
by
Chris Ward
Channels
26th Feb 2020
Service lessons from Yorkshire Tea's Twitter row
by
Chris Ward
Customer emotion
14th Feb 2020
How to deliver 'human' CX in a digital future
by
Peter Lavers
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Customer journey
17th Jan 2020
Great CX doesn’t end after checkout
by
Prelini Udayan-Chiechi
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Whitepaper
Sponsored
How the Singapore government's chatbot enriched CX
Channels
19th Dec 2019
When do you turn to tech in the customer journey?
by
Simon Hedaux
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1
Contact centres
5th Nov 2019
Is your firm using emotional connections in CX?
by
Tim Kimber
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Channels
2nd Oct 2019
90% of consumers want service resolution in 24hrs
by
Chris Ward
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2
Channels
22nd Aug 2019
Why customer channel preferences aren't clear cut
by
G. David Dodd
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1
Channels
13th Aug 2019
Which chatbot works best for your business?
by
Nastasya Savina
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3
Whitepaper
Sponsored
A guide to sustainable CX in the contact centre
Report
Sponsored
Advance the digital journey
Self-service
3rd Jun 2019
Service directors: Don’t let technology hinder CX
by
Andy Mack
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Chatbots
7th May 2019
What are the benefits of conversational commerce?
by
PV Kannan
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Channels
26th Apr 2019
Sponsored
3 ways to overcome omnichannel obstacles
by
Peter Dorrington
Channels
11th Apr 2019
Should you follow Lush and quit social media?
by
Neil Davey
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4
Channels
12th Apr 2019
How and why you should run a chatbot trial
by
Gerry Brown
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1
Channels
15th Mar 2019
How to start tackling unified end-to-end service
by
Neil Davey
Analytics
6th Mar 2019
CX: High tech still needs high touch
by
Kris McKenzie
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