Channels

26th Mar 2019

4 reasons why 2019 is the year chatbots grow up

by

Steven Van Belleghem

Channels

4th Mar 2019

Disrupt your industry with crowd service

by

Volker Hildebrand

Channels

1st May 2019

Hoerbiger's 3-step model to digital transformation

by

Lisa James

Channels

22nd Mar 2019

Why 2019 is a turning point for customer service

by

Volker Hildebrand

2

Customer journey

18th Feb 2019

How London Fashion Week connects customer journeys

by

nataliehoward

Channels

1st Feb 2019

3 chatbot fails and what they teach us

by

PV Kannan

1

Customer journey

18th Sep 2018

Map customer journeys before you roll out channels

by

Jeremy Payne

Channels

21st Sep 2018

How to create customer empathy with live chat

by

Graham Jarvis

1

Channels

11th Sep 2018

Is AI reinforcing gender stereotypes?

by

Guest Contributor

1

Channels

20th Aug 2018

Is M&S wrong to replace switchboard staff with AI?

by

Chris Ward

2

Channels

7th Sep 2018

Is Instagram now a customer service platform?

by

Lisa Barnett

Channels

6th Aug 2018

Infographic: 4 examples of genuinely great service

by

Neil Davey

Channels

17th Jul 2018

How to integrate chatbots into customer journeys

by

Guest Contributor

Channels

13th Jul 2018

How to stop customers tweeting public complaints

by

Jeff Toister

1

Channels

14th Jun 2018

3 enterprise areas where AI can turn buzz into biz

by

Guest Contributor

Channels

4th May 2018

Are expectations of email responses unreasonable?

by

Jeff Toister

4

Channels

5th Apr 2018

The role of customer service in the advice era

by

Kimberlee West

Channels

5th Apr 2018

How retailers can assess their channel strategies

by

Jack Whiteley

Channels

3rd Apr 2018

Infographic: How to measure chatbot effectiveness

by

Neil Davey

Channels

23rd Apr 2018

How to integrate AI into your customer service

by

Tina Parekh

2

Channels

8th Feb 2018

Infographic: What customers hate about chatbots

by

Neil Davey

1

Channels

4 reasons why 2019 is the year chatbots grow up

Disrupt your industry with crowd service

Hoerbiger's 3-step model to digital transformation

Why 2019 is a turning point for customer service

How London Fashion Week connects customer journeys

3 chatbot fails and what they teach us

Map customer journeys before you roll out channels

How to create customer empathy with live chat

Is AI reinforcing gender stereotypes?

Is M&S wrong to replace switchboard staff with AI?

Is Instagram now a customer service platform?

Infographic: 4 examples of genuinely great service

How to integrate chatbots into customer journeys

How to stop customers tweeting public complaints

3 enterprise areas where AI can turn buzz into biz

Are expectations of email responses unreasonable?

The role of customer service in the advice era

How retailers can assess their channel strategies

Infographic: How to measure chatbot effectiveness

How to integrate AI into your customer service

Infographic: What customers hate about chatbots

Pages

Have brands given up trying to improve CSAT?

Infographic: Curation for content marketing

Revealed: The 5 factors harming agent experience

Latest resources