Channels

12th Feb 2018

Self-service FAQs: How to minimise customer effort

by

Heather Richards

Channels

24th Oct 2017

Will governments tax companies for using chatbots?

by

Guest Contributor

1

Channels

31st Oct 2017

How the on-demand economy is transforming CX

by

Markus Linder

1

Channels

5th Oct 2017

How TalkTalk transformed its online community

by

Ollie Lane

Channels

4th Oct 2017

Infographic: How to improve empathy for customers

by

Neil Davey

5

Customer satisfaction

3rd Oct 2017

5 customer services mistakes to avoid on social

by

davidwither

Channels

3rd Oct 2017

Will Microsoft change your chatbot strategy?

by

Neil Davey

Channels

13th Oct 2017

What are the types of AI & which is best for you?

by

Rob Walker

Channels

29th Sep 2017

Infographic: Brands failing with chat service

by

Neil Davey

1

Channels

29th Sep 2017

Will chatbots be successful in financial services?

by

Rob_Malcolm

2

Channels

13th Sep 2017

6 good self-service habits to get into

by

Jeremy Payne

1

Channels

19th Sep 2017

Practitioners reveal proactive service problems

by

John Duffy

Channels

30th Aug 2017

Infographic: The four worst types of customer

by

Neil Davey

Channels

2nd Aug 2017

Refresh point-of-purchase: Tips from luxury brands

by

Graham Painter

2

Channels

17th Jul 2017

Do emojis have a role in live chat support?

by

Guest Contributor

1

Channels

20th Jul 2017

How will IT trends shape proactive service?

by

Neil Davey

Channels

29th Jun 2017

6 examples of great proactive customer service

by

Adrian Swinscoe

Channels

27th Nov 2018

Finding the right balance of human-digital support

by

Neil Davey

Channels

26th Oct 2018

Using AI to improve CX: Lessons from Netflix

by

Guest Contributor

Channels

18th Apr 2019

Where should chatbots sit in the customer journey?

by

Neil Davey

Channels

18th May 2018

5 brilliant chatbots and what they teach us

by

Chris Ward

1

Channels

15th May 2018

When & why do chatbots make a mess of service?

by

Neil Davey

1

Customer journey

11th May 2017

Adaptive marketers focus on customers not channels

by

Jeff Hassemer

Channels

11th May 2018

Could chatbots completely replace human agents?

by

Neil Davey

1

Channels

25th Apr 2018

How can technology make your CX more human?

by

Guest Contributor

1

Channels

27th Apr 2017

Study: Brands relying on untrained service staff

by

Neil Davey

1

Channels

17th Apr 2018

Proof that brands have lost the human experience

by

Neil Davey

2

Channels

13th Apr 2017

Building a chatbot’s personality: Why & how

by

Abhay Vohra

Channels

6th Apr 2017

Bank customers short-changed by automated service

by

Chris Ward

1

Channels

Self-service FAQs: How to minimise customer effort

Will governments tax companies for using chatbots?

How the on-demand economy is transforming CX

How TalkTalk transformed its online community

Infographic: How to improve empathy for customers

5 customer services mistakes to avoid on social

Will Microsoft change your chatbot strategy?

What are the types of AI & which is best for you?

Infographic: Brands failing with chat service

Will chatbots be successful in financial services?

6 good self-service habits to get into

Practitioners reveal proactive service problems

Infographic: The four worst types of customer

Refresh point-of-purchase: Tips from luxury brands

Do emojis have a role in live chat support?

How will IT trends shape proactive service?

6 examples of great proactive customer service

Finding the right balance of human-digital support

Using AI to improve CX: Lessons from Netflix

Where should chatbots sit in the customer journey?

5 brilliant chatbots and what they teach us

When & why do chatbots make a mess of service?

Adaptive marketers focus on customers not channels

Could chatbots completely replace human agents?

How can technology make your CX more human?

Study: Brands relying on untrained service staff

Proof that brands have lost the human experience

Building a chatbot’s personality: Why & how

Bank customers short-changed by automated service

Pages

What should be in CX leaders' 2023 budgets?

Brands and consumers clash over the metaverse

Latest resources