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Service
Channels
Channels
Channels
29th Sep 2017
Infographic: Brands failing with chat service
by
Neil Davey
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1
Channels
29th Sep 2017
Will chatbots be successful in financial services?
by
Rob_Malcolm
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2
Channels
13th Sep 2017
6 good self-service habits to get into
by
Jeremy Payne
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1
Channels
19th Sep 2017
Practitioners reveal proactive service problems
by
John Duffy
Channels
30th Aug 2017
Infographic: The four worst types of customer
by
Neil Davey
Channels
2nd Aug 2017
Refresh point-of-purchase: Tips from luxury brands
by
Graham Painter
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2
Ebook
Sponsored
eBook: Why omnichannel is no longer optional
Channels
17th Jul 2017
Do emojis have a role in live chat support?
by
Guest Contributor
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1
Channels
20th Jul 2017
How will IT trends shape proactive service?
by
Neil Davey
Channels
29th Jun 2017
6 examples of great proactive customer service
by
Adrian Swinscoe
Report
Sponsored
How to build an omnichannel team
Channels
27th Nov 2018
Finding the right balance of human-digital support
by
Neil Davey
Channels
26th Oct 2018
Using AI to improve CX: Lessons from Netflix
by
Guest Contributor
Channels
18th Apr 2019
Where should chatbots sit in the customer journey?
by
Neil Davey
Channels
18th May 2018
5 brilliant chatbots and what they teach us
by
Chris Ward
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1
Channels
15th May 2018
When & why do chatbots make a mess of service?
by
Neil Davey
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1
Customer journey
11th May 2017
Adaptive marketers focus on customers not channels
by
Jeff Hassemer
Blog image, notepad with pen
Channels
11th May 2018
Could chatbots completely replace human agents?
by
Neil Davey
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1
Channels
25th Apr 2018
How can technology make your CX more human?
by
Guest Contributor
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1
Channels
27th Apr 2017
Study: Brands relying on untrained service staff
by
Neil Davey
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1
Channels
17th Apr 2018
Proof that brands have lost the human experience
by
Neil Davey
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2
Whitepaper
Sponsored
Report: Customer feedback in the insurance sector
Channels
13th Apr 2017
Building a chatbot’s personality: Why & how
by
Abhay Vohra
Channels
6th Apr 2017
Bank customers short-changed by automated service
by
Chris Ward
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1
Omnichannel
5th Apr 2017
Omnichannel: What would John Lewis do?
by
Colin Shaw
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Channels
14th Mar 2017
Customer service's 3 data deficiencies
by
Carolyn Blunt
Channels
8th Mar 2017
Omnichannel journeys: Banana, boot or book?
by
Nicola Millard
Channels
3rd Mar 2017
Infographic: A guide to social customer service
by
Neil Davey
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1
Channels
1st Mar 2017
How will chatbots impact contact centre staffing?
by
Jack Springman
Channels
10th Feb 2017
How to integrate automated service and live agents
by
Elena Lockett
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1
Channels
15th Feb 2017
The 6 hidden requirements for chatbot success
by
Jack Springman
Channels
7th Feb 2018
95% of customer journeys now multichannel
by
Chris Ward
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