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Service
Channels
Channels
11th May 2018
Could chatbots completely replace human agents?
by
Neil Davey
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Channels
25th Apr 2018
How can technology make your CX more human?
by
Guest Contributor
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1
Channels
27th Apr 2017
Study: Brands relying on untrained service staff
by
Neil Davey
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Channels
17th Apr 2018
Proof that brands have lost the human experience
by
Neil Davey
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Whitepaper
Sponsored
Report: Customer feedback in the insurance sector
Channels
13th Apr 2017
Building a chatbot’s personality: Why & how
by
Abhay Vohra
Channels
6th Apr 2017
Bank customers short-changed by automated service
by
Chris Ward
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Omnichannel
5th Apr 2017
Omnichannel: What would John Lewis do?
by
Colin Shaw
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Channels
14th Mar 2017
Customer service's 3 data deficiencies
by
Carolyn Blunt
Channels
8th Mar 2017
Omnichannel journeys: Banana, boot or book?
by
Nicola Millard
Channels
3rd Mar 2017
Infographic: A guide to social customer service
by
Neil Davey
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Channels
1st Mar 2017
How will chatbots impact contact centre staffing?
by
Jack Springman
Channels
10th Feb 2017
How to integrate automated service and live agents
by
Elena Lockett
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Channels
15th Feb 2017
The 6 hidden requirements for chatbot success
by
Jack Springman
Channels
7th Feb 2018
95% of customer journeys now multichannel
by
Chris Ward
Channels
9th Feb 2017
Conversational commerce & chatbots: A comparison
by
Guest Contributor
Channels
19th Jan 2017
Do B2B companies require an omnichannel strategy?
by
Andrew McFarland
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Channels
12th Jan 2017
The real impact of connected customers on business
by
Guest Contributor
Channels
7th Dec 2016
80% of brands expect to be using chatbots by 2020
by
Chris Ward
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Channels
5th Dec 2016
The 6 trends that shaped customer service in 2016
by
Neil Davey
Channels
30th Nov 2016
Infographic: How to build an omnichannel strategy
by
Neil Davey
Channels
11th Nov 2016
Which supermarket is the Twitter service leader?
by
Chris Ward
Channels
8th Nov 2016
Emotionally intelligent business in the age of AI
by
Mikko Alasaarela
Channels
2nd Nov 2016
How Twitter's chatbot shakes up customer service
by
Chris Ward
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Channels
11th Nov 2016
8 ways to maximise your mystery shopping programme
by
Dr Cheryl Flink
Channels
31st Oct 2016
80% of consumers value human service over digital
by
Chris Ward
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Channels
28th Oct 2016
Fake Twitter accounts: Keep your customers safe
by
Guest Contributor
Channels
24th Oct 2016
Video chat: Our future channel of choice?
by
Nicola Millard
Whitepaper
Sponsored
Tune up your cross-channel marketing strategy
Whitepaper
Sponsored
How to succeed in the omnichannel age
Chatbots
26th Sep 2016
Chat Bots for Business: Helpful or Hopeless?
by
Scott Horn
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Channels
16th Sep 2016
Service: How to balance digital & human support
by
Martin Hill-Wilson
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