Channels

1

Channels

27th Apr 2017

Study: Brands relying on untrained service staff

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1

Channels

17th Apr 2018

Proof that brands have lost the human experience

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2

Channels

13th Apr 2017

Building a chatbot’s personality: Why & how

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Abhay Vohra

Channels

6th Apr 2017

Bank customers short-changed by automated service

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1

Omnichannel

5th Apr 2017

Omnichannel: What would John Lewis do?

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Colin Shaw

Channels

14th Mar 2017

Customer service's 3 data deficiencies

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Carolyn Blunt

Channels

8th Mar 2017

Omnichannel journeys: Banana, boot or book?

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Nicola Millard

Channels

3rd Mar 2017

Infographic: A guide to social customer service

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1

Channels

1st Mar 2017

How will chatbots impact contact centre staffing?

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Jack Springman

Channels

10th Feb 2017

How to integrate automated service and live agents

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Elena Lockett

1

Channels

15th Feb 2017

The 6 hidden requirements for chatbot success

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Jack Springman

Channels

7th Feb 2018

95% of customer journeys now multichannel

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Channels

9th Feb 2017

Conversational commerce & chatbots: A comparison

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Channels

19th Jan 2017

Do B2B companies require an omnichannel strategy?

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Andrew McFarland

1

Channels

12th Jan 2017

The real impact of connected customers on business

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Channels

7th Dec 2016

80% of brands expect to be using chatbots by 2020

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1

Channels

5th Dec 2016

The 6 trends that shaped customer service in 2016

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Channels

30th Nov 2016

Infographic: How to build an omnichannel strategy

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Channels

11th Nov 2016

Which supermarket is the Twitter service leader?

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Channels

8th Nov 2016

Emotionally intelligent business in the age of AI

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Mikko Alasaarela

Channels

2nd Nov 2016

How Twitter's chatbot shakes up customer service

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1

Channels

11th Nov 2016

8 ways to maximise your mystery shopping programme

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Dr Cheryl Flink

Channels

31st Oct 2016

80% of consumers value human service over digital

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1

Channels

28th Oct 2016

Fake Twitter accounts: Keep your customers safe

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Channels

24th Oct 2016

Video chat: Our future channel of choice?

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Nicola Millard

Chatbots

26th Sep 2016

Chat Bots for Business: Helpful or Hopeless?

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Scott Horn

Channels

16th Sep 2016

Service: How to balance digital & human support

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Martin Hill-Wilson

1

Channels

6th Oct 2016

4 ways to route your customers more intelligently

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