Channels

1

Channels

1st Mar 2017

How will chatbots impact contact centre staffing?

by

Jack Springman

Channels

10th Feb 2017

How to integrate automated service and live agents

by

Elena Lockett

1

Channels

15th Feb 2017

The 6 hidden requirements for chatbot success

by

Jack Springman

Channels

7th Feb 2018

95% of customer journeys now multichannel

by

Channels

9th Feb 2017

Conversational commerce & chatbots: A comparison

by

Channels

19th Jan 2017

Do B2B companies require an omnichannel strategy?

by

Andrew McFarland

1

Channels

12th Jan 2017

The real impact of connected customers on business

by

Channels

7th Dec 2016

80% of brands expect to be using chatbots by 2020

by

1

Channels

5th Dec 2016

The 6 trends that shaped customer service in 2016

by

Channels

30th Nov 2016

Infographic: How to build an omnichannel strategy

by

Channels

11th Nov 2016

Which supermarket is the Twitter service leader?

by

Channels

8th Nov 2016

Emotionally intelligent business in the age of AI

by

Mikko Alasaarela

Channels

2nd Nov 2016

How Twitter's chatbot shakes up customer service

by

1

Channels

11th Nov 2016

8 ways to maximise your mystery shopping programme

by

Dr Cheryl Flink

Channels

31st Oct 2016

80% of consumers value human service over digital

by

1

Channels

28th Oct 2016

Fake Twitter accounts: Keep your customers safe

by

Channels

24th Oct 2016

Video chat: Our future channel of choice?

by

Nicola Millard

Chatbots

26th Sep 2016

Chat Bots for Business: Helpful or Hopeless?

by

Scott Horn

Channels

16th Sep 2016

Service: How to balance digital & human support

by

Martin Hill-Wilson

1

Channels

6th Oct 2016

4 ways to route your customers more intelligently

by

Channels

22nd Sep 2016

AI and chatbots: Why customer service and why now?

by

Channels

5th Sep 2016

Why service & IT teams are growing ever closer

by

Nicola Millard

1

Channels

9th Sep 2016

The 5 unwritten rules of social customer service

by

Phil Foster

2

Channels

26th Aug 2016

Is Twitter making social customer service easier?

by

2

Channels

23rd Aug 2016

55% of customers use 2+ channels to resolve issues

by

1

Channels

22nd Aug 2016

Infographic: Customer opinions of chatbots

by