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Service
Channels
Channels
6th Oct 2016
4 ways to route your customers more intelligently
by
Guest Contributor
Channels
22nd Sep 2016
AI and chatbots: Why customer service and why now?
by
Guest Contributor
Channels
5th Sep 2016
Why service & IT teams are growing ever closer
by
Nicola Millard
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1
Channels
9th Sep 2016
The 5 unwritten rules of social customer service
by
Phil Foster
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2
Channels
26th Aug 2016
Is Twitter making social customer service easier?
by
Chris Ward
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2
Channels
23rd Aug 2016
55% of customers use 2+ channels to resolve issues
by
Neil Davey
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1
Channels
22nd Aug 2016
Infographic: Customer opinions of chatbots
by
Neil Davey
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3
Channels
17th Aug 2016
42% of retailers have restructured for omnichannel
by
Chris Ward
Channels
10th Aug 2016
CMA report: banks must improve customer service
by
Chris Ward
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1
Channels
8th Aug 2016
Infographic: How consumers are changing service
by
Neil Davey
Whitepaper
Sponsored
Financial impacts of an omnichannel solution
Channels
2nd Aug 2016
UK customer service outsourcing rises sharply
by
Chris Ward
Channels
18th Jul 2016
4 ways to leverage omnichannel to drive loyalty
by
Colin Taylor
Channels
14th Jul 2016
The five steps to an omnichannel strategy
by
Neil Davey
Channels
7th Jul 2016
Omnichannel: Can companies keep up with customers?
by
Neil Davey
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3
Channels
20th Jul 2016
Can chatbots be more than spammy marketing tools?
by
Stephen Ball
Channels
13th Jun 2016
5 questions to ask about the new customer journey
by
Mike Richardson
Channels
10th Jun 2016
Service in the energy sector: What must change?
by
Graham Jarvis
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1
Channels
23rd May 2016
Social media support: How to measure performance
by
Neil Davey
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1
Report
Sponsored
Report: Ranking CX maturity in financial services
Channels
16th May 2016
Contact centres: The social integration challenge
by
Neil Davey
Channels
5th May 2016
Social customer service: In-house or outsourced?
by
Chris Ward
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2
Channels
12th May 2016
The 3 social customer service models to consider
by
Neil Davey
Channels
28th Apr 2016
The 5 fundamentals of a social service strategy
by
Neil Davey
Channels
25th Apr 2016
Social media service: Four key considerations
by
Neil Davey
Channels
9th May 2016
What are the key skills of a social service agent?
by
Neil Davey
Channels
21st Apr 2016
Tackling the dichotomy of social customer service
by
Chris Ward
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1
Channels
14th Apr 2016
Chatbots & the future of service: 5 facts to know
by
Chris Ward
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3
Channels
12th Feb 2019
How brands are improving CX with proactive service
by
Adrian Swinscoe
Channels
16th Mar 2016
No more waiting: The Post Office's social service
by
Chris Ward
Channels
3rd Mar 2016
Apple enters the customer service Twittersphere
by
Chris Ward
Channels
16th Feb 2016
Facebook's data controversy: What side are you on?
by
Martin Hill-Wilson
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