Channels

22nd Sep 2016

AI and chatbots: Why customer service and why now?

by

Guest Contributor

Channels

5th Sep 2016

Why service & IT teams are growing ever closer

by

Nicola Millard

1

Channels

9th Sep 2016

The 5 unwritten rules of social customer service

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Phil Foster

2

Channels

26th Aug 2016

Is Twitter making social customer service easier?

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Chris Ward

2

Channels

23rd Aug 2016

55% of customers use 2+ channels to resolve issues

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Neil Davey

1

Channels

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Infographic: Customer opinions of chatbots

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Neil Davey

3

Channels

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42% of retailers have restructured for omnichannel

by

Chris Ward

Channels

10th Aug 2016

CMA report: banks must improve customer service

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Chris Ward

1

Channels

8th Aug 2016

Infographic: How consumers are changing service

by

Neil Davey

Channels

2nd Aug 2016

UK customer service outsourcing rises sharply

by

Chris Ward

Channels

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4 ways to leverage omnichannel to drive loyalty

by

Colin Taylor

Channels

14th Jul 2016

The five steps to an omnichannel strategy

by

Neil Davey

Channels

7th Jul 2016

Omnichannel: Can companies keep up with customers?

by

Neil Davey

3

Channels

20th Jul 2016

Can chatbots be more than spammy marketing tools?

by

Stephen Ball

Channels

13th Jun 2016

5 questions to ask about the new customer journey

by

Mike Richardson

Channels

10th Jun 2016

Service in the energy sector: What must change?

by

Graham Jarvis

1

Channels

23rd May 2016

Social media support: How to measure performance

by

Neil Davey

1

Channels

16th May 2016

Contact centres: The social integration challenge

by

Neil Davey

Channels

5th May 2016

Social customer service: In-house or outsourced?

by

Chris Ward

2

Channels

12th May 2016

The 3 social customer service models to consider

by

Neil Davey

Channels

28th Apr 2016

The 5 fundamentals of a social service strategy

by

Neil Davey

Channels

25th Apr 2016

Social media service: Four key considerations

by

Neil Davey

Channels

9th May 2016

What are the key skills of a social service agent?

by

Neil Davey

Channels

21st Apr 2016

Tackling the dichotomy of social customer service

by

Chris Ward

1

Channels

14th Apr 2016

Chatbots & the future of service: 5 facts to know

by

Chris Ward

3

Channels

12th Feb 2019

How brands are improving CX with proactive service

by

Adrian Swinscoe

Channels

16th Mar 2016

No more waiting: The Post Office's social service

by

Chris Ward

Channels

3rd Mar 2016

Apple enters the customer service Twittersphere

by

Chris Ward

Channels

16th Feb 2016

Facebook's data controversy: What side are you on?

by

Martin Hill-Wilson

4

Channels

12th Feb 2016

The week in customer service tweets

by

Chris Ward

Channels

AI and chatbots: Why customer service and why now?

Why service & IT teams are growing ever closer

The 5 unwritten rules of social customer service

Is Twitter making social customer service easier?

55% of customers use 2+ channels to resolve issues

Infographic: Customer opinions of chatbots

42% of retailers have restructured for omnichannel

CMA report: banks must improve customer service

Infographic: How consumers are changing service

UK customer service outsourcing rises sharply

4 ways to leverage omnichannel to drive loyalty

The five steps to an omnichannel strategy

Omnichannel: Can companies keep up with customers?

Can chatbots be more than spammy marketing tools?

5 questions to ask about the new customer journey

Service in the energy sector: What must change?

Social media support: How to measure performance

Contact centres: The social integration challenge

Social customer service: In-house or outsourced?

The 3 social customer service models to consider

The 5 fundamentals of a social service strategy

Social media service: Four key considerations

What are the key skills of a social service agent?

Tackling the dichotomy of social customer service

Chatbots & the future of service: 5 facts to know

How brands are improving CX with proactive service

No more waiting: The Post Office's social service

Apple enters the customer service Twittersphere

Facebook's data controversy: What side are you on?

The week in customer service tweets

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