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Social customer service a go-to channel

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John Lewis to introduce click-and-collect fees?

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Social media customer support failing to meet...

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Infographic: An introduction to behavioural...

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How to create a perfect video FAQ page

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Infographic: The recipe for digital success in B2B

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Social customer service “isn’t living up to the...

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Infographic: Customer service goes social

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Insurers advised not to forget traditional...

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Outsourcing social customer service: Business...

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Infographic: Changing B2B buyer behaviour

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One in four now using social media for customer...

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Infographic: Implementing an omnichannel solution

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Insurance companies struggling to hit...

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Gartner reveals the nine social applications...

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Three key considerations for selecting customer...

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Why data insights will be more important than...

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Infographic: Customer service in social media

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Does social customer service hold the key to...

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Infographic: Online shopping trends 2015

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How B2B marketers can captivate customers with...

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Infographic: Our cross-device lives

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How can B2B marketers make marketing automation...

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DMA says mail is still an effective marketing...

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Comcast says it’s upping investment in “social...

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UK retailers “failing at email customer service”

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B&Q omnichannel director: Click-and-collect set...

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Google joins the bricks-and-mortar store brigade

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Ten tips for better marketing asset management

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Customer service departments leave 50% of...

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Twitter experiment suggests BT and EE have...

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Global baby boom the root cause for...

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