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13th Mar 2019
What is a modern contact centre? Whether you deploy an on-premise or cloud platform, a modern contact centre needs to deliver on one...
13th Mar 2019
Bridging the gap between businesses and customers The Genesys State of Customer Experience research report is based on consumer and...
14th Mar 2019
MyCustomer has launched a new research report exploring what technologies contact centres are investing in - and which are being overlooked...
2nd Apr 2019
In the latest in our series of articles in which technology leaders provide advice on the purchasing process, Tiago Paiva, founder and CEO...