Contact centres

Contact centres

Advice and insights about contact centre strategies, technologies, processes and people.
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3rd Jul 2019
Spotlight on Europe Cloud solutions to power customer service in 2019 With evolving consumer demands, organizations, both big or small, are...
3rd Jul 2019
5 easy tips to be more productive and improve customer happiness Manning and operating a call center to accommodate businesses’ needs is...
24th Jun 2019
What is "whisper coaching" and can AI help deliver it to contact centre agents on calls? The phone is often the medium that matters in...
12th Jun 2019
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What are the foundational elements of the latest, analytics-driven contact centres - and how are they improving customer experiences?...