Contact centres

23rd Oct 2018
1
Organisations have focused too much on optimising their contact centre staff - and not enough on engaging them. And as a result contact...
2nd Oct 2018
Do you have insight into your company's contact centre tech? We need your knowledge for our new survey ! MyCustomer is launching a new...
28th Sep 2018
8 examples of companies winning big with virtual assistants and live chat Digital engagement channels, whether through self-service options...
28th Sep 2018
1
The likes of Siri, Alexa and OK Google are profoundly changing our expectations of voice and speech recognition technology in the contact...