Contact centres

Contact centres

Advice and insights about contact centre strategies, technologies, processes and people.
21st Nov 2019
1st Nov 2019
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25th Oct 2019
As businesses begin their digital transformation of their contact centres, there are many important considerations that they must factor...
24th Oct 2019
A contact centre’s success ultimately hinges on their ability to effectively identify, measure and achieve key performance indicators (KPIs...
22nd Oct 2019
2
Call centre agents are being subjected to an increasing number of foul-mouthed tirades by frustrated customers, according to new research,...
18th Oct 2019
For many businesses, Workforce Management tools are a core part of their customer engagement strategies. Yet some remain sceptical about...