Contact centres

Contact centres

Advice and insights about contact centre strategies, technologies, processes and people.
13th Dec 2019
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17th Dec 2019
There are at least 700+ words interpreted slightly (or completely) differently just between American and British versions of English. If we...
21st Nov 2019
Like most industries, contact centres and the agents they employ are having to adapt to the rise of digital. More and more customers today...
21st Nov 2019
If your brand is going to make a competitive advantage out of customer experience, it needs the right employees. Research by the Institute...
12th Nov 2019
1
Customer service functions will need to conduct a major reskilling exercise if their employees are to have the expertise required to...
1st Nov 2019