Contact centres

Gamification’s ultimate goal might be superior customer experiences resulting in more satisfied and longer-term customers, but the way it...
3rd Sep 2018
By 2020, over 80% of businesses in the UK are expected to have a chatbot solution. However, brands are still facing challenges when it...
When agents are hired, their morale is high and they are engaged. So why do they become dis-engaged? Your company culture is on the wall,...
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The traditional contact centre (Contact Centre 1.0) is a dated foundation for customer engagement in sales, service and support. So what...