Contact centres

Contact centres

Advice and insights about contact centre strategies, technologies, processes and people.
13th Dec 2019
Subscribe to MyCustomer

Join our community of CX leaders

Be the first to receive the latest CX news, views and research, as well as exclusive invites to events and webinars.
Subscribe here
12th Dec 2019
3
We live in the age of rage. Research has revealed that people today are more incensed than ever before, with the Gallup Global Emotions...
4th Dec 2019
Automation alone cannot consistently deliver a great customer experience. When it’s seamlessly combined with live agents it can assist by...
29th Nov 2019
Less than half of customer support agents have either the tools or training required to provide customers with the increasingly detailed...
17th Dec 2019
There are at least 700+ words interpreted slightly (or completely) differently just between American and British versions of English. If we...
21st Nov 2019
1st Nov 2019