Contact centres

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Coaching is the #1 agent experience focus for 2018. Yahoo! At least it is as stated in CCW’s Executive Report Contact Center Priorities for...
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The contact centre world is a beast that can bring out the best and worst in us. Agents can feel real satisfaction when they hang up the...
8th Jan 2018
In this paper, we will investigate the ways in which humans and AI technology can work together to improve the efficiency of the business,...
8th Jan 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many...