Contact centres

Contact centres

Advice and insights about contact centre strategies, technologies, processes and people.
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Customers are becoming more expectant, complaining at higher volume across an increasingly disparate selection of channels. How does a...
13th Mar 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer...
13th Mar 2019
What is a modern contact centre? Whether you deploy an on-premise or cloud platform, a modern contact centre needs to deliver on one...
13th Mar 2019
Bridging the gap between businesses and customers The Genesys State of Customer Experience research report is based on consumer and...