Contact centres

The European Contact Centre and Customer Service Awards (ECCCSAs) are open for entries and MyCustomer is delighted to be a Media Partner...
Your customers are more demanding than ever - and they expect service at their convenience. Your customer service function must adapt to...
From retail to healthcare, artificially intelligent bots are supporting customers in more and more industries. According to Tata...
Contact centres have long existed as 'reactive' support functions for customers and the brands they're communicating with. But as consumer...