Contact centres

26th Feb 2018
It’s hard to keep your business afloat with an outdated on-premise contact center platform. Moving to a cloud-based, omnichannel contact...
1
Good goals can reinforce a service culture by getting everyone to work together towards a specific achievement. But bad goals can crush the...
22nd Feb 2018
Every day, contact centre agents act as brand ambassadors during their hundreds, if not thousands, of customer interactions. And as demands...
1
Customer experience has become a key differentiator for businesses, and as we move into 2018, the predictions are that it will become more...