Contact centres

Contact centres

Advice and insights about contact centre strategies, technologies, processes and people.
1st Nov 2019
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7th Oct 2019
While today marks the beginning of National Customer Service Week , research reveals that many customer-facing staff are frustrated with...
10th Oct 2019
Self-scoring, self evaluations, self reflection, whatever you call it, it's the process where your frontline employees mark their own work...
20th Aug 2019
"People do not care how much you know until they know how much you care" - Theodore Roosevelt It’s a quote that’s so often used when...
5th Aug 2019
Vendors are promising the world with their chatbots or virtual assistants. However, 54% of online US consumers think that interactions with...