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Capita starts acquisition spree with £15m Call Centre Technology deal

1st Jun 2011
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Capita has made the first purchase in what is expected to be a forthcoming acquisition spree by buying Bristol-based Call Centre Technology for £15 million on a cash-free, debt-free basis.

CCT provides voice telephony, applications and services to support contact centre operations and Capita intends to integrate the firm’s products and specialist expertise into its existing telephony service offerings in a bid to try and boost sales to existing customers.

Paul Pindar, Capita’s chief executive, said: "Our core outsourcing contracts are increasingly encompassing the customer contact interface and therefore, we are keen to enhance our capabilities and resource in this area."

But TechMarketView claimed that the move heralded the start of an acquisition spree. A "drive by the UK BPO market leader for further M&A is very much on the cards, and crucial for it to drive growth in FY11," it said.

CCT employs 130 staff and generated revenues of £18.7 million for its financial year to 30 June 2010, on operating profits of £1.7 million. Existing customers include 118 The Number, Strathclyde Police and Travelport.

But the company also provides services both to a number of Capita’s existing customers and some of its recent acquisitions. These include call centre services provider First Assist Services and Capita Secure Information Systems, which was formerly known as Sungard Public Sector and supplies IT, radio network services and communication systems to the emergency services, local and central government.

The acquisition comes only a couple of months after Serco announced that it had purchased The Listening Company, a UK-based provider of outsourced customer contact centre services for £42 million.

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